Unit Supervisor

South East; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leisure entertainment company in England is seeking a Unit Supervisor to manage operations and ensure excellent customer experiences. Applicants should have at least one year of supervisory experience in a relevant field and a passion for customer service. Opportunities for growth and various perks are included.

Benefits

Retailer discounts

Free bowling for family and friends

Free food for shifts over 6 hours

Health Care Cash Back Scheme

Employee Assistance Programme

Life assurance – 2 x annual salary

Qualifications

• At least 12 months of supervisory experience in leisure, hospitality, or retail.
• Strong passion for exceptional customer service.
• Ability to lead and manage large teams.

Responsibilities

• Manage day-to-day operations ensuring excellent customer service.
• Promote a sales-focused culture and identify sales opportunities.
• Lead team development and support growth in absence of management.

Skills

Supervisory experience

Passionate about customer service

Experience in leading large teams

Determined and enthusiastic

Flexibility and adaptability

Job description

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Ready to
lead the fun and create unforgettable experiences as a Unit Supervisor at
Tenpin? Join our team today!

We have
something fun for all the family to do, regardless of age. Our centres are fantastic
places to visit, and even better places to work in. Why not come and help us
entertain?

We love to
entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms,
Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed
bars with cocktails, and a fabulous food menu.

The Role

As a Unit Supervisor, you will be responsible for
ensuring our customers have a great time when they visit us! You will be
driven, passionate, and have a natural ability to create a fun environment for
both our customers and team. You will:

• Manage day-to-day operations, ensuring excellent
  customer service and adherence to policies and procedures.
• Promote a sales-focused culture and identify sales
  opportunities within the centre.
• Lead and support team development and growth,
  deputizing in the absence of senior management.
• Interpret and implement Tenpin's corporate strategy
  and core values, setting and achieving short-term objectives.

Skills You
Need

• At least 12
  months of supervisory experience in leisure, hospitality, or retail
• Passionate about
  exceptional customer service
• Experienced in
  leading large teams
• Determined,
  enthusiastic, and patient
• Ambitious and
  eager to progress
• Fully flexible
  and adaptable to change
• Tenpin Treats –
  Retailer discounts, Smart Tech and Best Doctors
• Free Bowling for
  family and friends
• Free Food (when
  working 6 hours or more)
• Enhanced
  Maternity, Paternity, Adoption leave
• Medicash Health
  Care Cash Back Scheme
• Employee
  Assistance Programme
• Free counselling
• Life assurance –
  2 x annual salary
• Long Service
  Awards
• Recommend a
  Friend Scheme
• On the Spot
  Rewards

Looking for
career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.

What Happens
Next?

Ready to grow your career with us? Click apply and
complete our quick 2-minute application.