Unit Manager - Outpatients Administration

NHS; Swindon; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare provider in Swindon is looking for a Unit Manager for Outpatients Administration. The role involves managing day-to-day operations, supervising staff, and ensuring performance quality in line with NHS standards. Ideal candidates will have significant administrative experience and a strong background in staff management. This position offers a competitive salary and full-time hours.

Qualifications

• Significant administrative experience in a customer-focused environment.
• Experience in managing staff, including recruitment and training.
• Understanding of outpatient services and performance indicators.

Responsibilities

• Manage the day-to-day operations of the outpatient unit.
• Ensure performance indicators and quality standards are met.
• Supervise administrative processes and workload management.

Skills

Administrative experience

Staff management

Performance management

Process design

Excellent management techniques

Education

GCSEs including Maths and English

NVQ 4 or equivalent

Evidence of management development

Tools

NHS specific IT systems

Project management software (e.g. PRINCE 2)

Job description

Job summary

Unit Manager - Outpatients Administration

The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.

You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.

In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met.

Main duties of the job

To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.

To provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.

In liaison with the Operations Managers, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular financial expenditure targets, cost control, quality, and activity targets

About us

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

• Service - We will put our patients first.
• Teamwork -We will work together.
• Ambition - We will aspire to provide the best service.
• Respect - We will act with integrity.

Details Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per annum, Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

249-7304406

Job locations

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

Job description Job responsibilities

Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management.

Please see attached full job description

Job description Job responsibilities

Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management.

Please see attached full job description

Person Specification Qualifications Essential

• GCSE3 or above including Maths and English
• NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role.
• Evidence of formal management development
• Evidence of continuing professional development
• Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations
• Evidence of Health & Safety training

Desirable

• Project management training, e.g. PRINCE 2
• ECDL qualification or other formal IT training / qualification

Experience Essential

• Evidence of significant administrative experience within a customer focused environment.
• Evidence of successful staff management including performance, recruitment, training, and absence management
• Evidence of successful process design and implementation
• Experience and understanding of outpatient services and performance indicators.
• Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent.
• Proven experience of developing administrative processes, analysing information, and report writing
• Able to prioritise workload of self and others, and work without direct supervision.
• Able to act on own initiative and deal with nonroutine and sensitive issues.
• Demonstrate excellent management techniques and skills.
• Demonstrate performance management across administrative teams

Desirable

• Past experience of working in an area specialising in healthcare appointment making.
• Experience of managing projects
• Use of PRINCE 2 software or other project management planning systems/tools

Person Specification Qualifications Essential

• GCSE3 or above including Maths and English
• NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role.
• Evidence of formal management development
• Evidence of continuing professional development
• Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations
• Evidence of Health & Safety training

Desirable

• Project management training, e.g. PRINCE 2
• ECDL qualification or other formal IT training / qualification

Experience Essential

• Evidence of significant administrative experience within a customer focused environment.
• Evidence of successful staff management including performance, recruitment, training, and absence management
• Evidence of successful process design and implementation
• Experience and understanding of outpatient services and performance indicators.
• Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent.
• Proven experience of developing administrative processes, analysing information, and report writing
• Able to prioritise workload of self and others, and work without direct supervision.
• Able to act on own initiative and deal with nonroutine and sensitive issues.
• Demonstrate excellent management techniques and skills.
• Demonstrate performance management across administrative teams

Desirable

• Past experience of working in an area specialising in healthcare appointment making.
• Experience of managing projects
• Use of PRINCE 2 software or other project management planning systems/tools

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)