Unified Telephony Operator | Barts Health NHS Trust

Barts Health NHS Trust; Lakenheath; On-site; GBP 40,000 - 60,000; Full time

Job description

Overview

We are looking for someone with customer service skills and organisational skills to be a part of a Team, with initiative who is an effective team player able to prioritise.

1 position will be located at Royal London Hospital and will involve working night shifts. The salary will be in line with the Inner London pay scales.

1 position will be located at Whipps Cross Hospital and will involve working night shifts. The salary will be in line with the Outer London pay scales.

1 position will involve working day shifts.

Responsibilities

• Answering Internal and External Calls GPs/Drs/Other Trusts and All Emergency Services.
• Dealing with All Emergency Calls / Alarms / Major Incident / Fire / Security contacting the relevant teams.
• Able to deal with Telephony Failures and follow Department SOP procedures.
• Full Training will be given.

About Barts Health

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Important dates

This advert closes on Tuesday 30 Sep 2025