Unified Desktop Support Engineer

Location: Essex – Multiple Hospital Sites
Salary: Band 5 (Agenda for Change Pay Scale) - £29,970 Per Annum
Contract: Fixed term: 1 year (12-months)
Type: Full-time, Permanent
Sector: IT / Digital Services – Healthcare

Are you an experienced IT Support professional looking to make a tangible impact in the NHS? An NHS Trust in the South East is seeking a Unified Desktop Support Engineer to join its dedicated Digital Services department.

You’ll play a key role in supporting the end user estate across a large and complex healthcare environment. This includes replacing and maintaining a wide variety of hardware such as desktops, laptops, iPads, AV equipment, and more, all critical to the day-to-day running of clinical and non-clinical services.

What You’ll Be Doing:

1. Participate in Trust-wide equipment refresh programmes, ensuring seamless transitions with minimal disruption.
2. Provide technical support and exceptional customer service to users at various hospital locations.
3. Collaborate with other Digital Services teams including Service Desk, Desktop Support, and Infrastructure.
4. Accurately maintain asset records and configuration documentation using ITSM tools.
5. Ensure equipment installations and support align with Trust SLAs and governance standards.

What We’re Looking For:

1. Proven experience in IT support environments (ideally 5+ years).
2. Strong knowledge of Windows 10, Microsoft Active Directory, SCCM, RDP, and Citrix.
3. Practical knowledge of network basics – WAN/LAN, VPNs, wireless technologies.
4. Excellent interpersonal and communication skills – able to explain technical matters to non-technical users.
5. A proactive, customer-centric mindset and the ability to prioritise tasks dynamically.
6. A full UK driving licence, access to a vehicle and willingness to travel to various NHS sites.

Desirable Qualifications:

1. MCP or MCSE certifications
2. ITIL V4 Foundation
3. Degree in Computer Science or equivalent experience

Why Join This NHS Trust?

This is a fantastic opportunity to work within one of the largest NHS digital estates in the country. You'll be part of a high-performing and forward-thinking team that's vital to improving patient care and supporting thousands of healthcare professionals with robust IT solutions.

Expect opportunities for professional development, career progression, and the chance to contribute meaningfully to your community’s health and wellbeing.