Unified Desktop Engineer (2nd Line Desktop Support)

Mid and South Essex NHS Foundation Trust; Southend-on-Sea; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Summary

Are you an experienced and talented Desktop Engineer looking for the next exciting opportunity within your career? Would you like to improve service delivery through promoting and maintaining high standards of technical support at one of the biggest NHS trusts in the country?

We are recruiting for an End User Equipment Refresh Engineer across Mid and South Essex NHS Foundation Trust. As the successful candidate, you will work within The End User Equipment Refresh team who are heavily integrated with other key teams across the Digital Services support functions at MSE.

As a part of the motivated team of 10, you will work located across all three hospital sites at MSE (Basildon, Southend and Broomfield) with the main objective of replacing all end user equipment identified for replacement in a given financial year.

The End User estate is made up of a large number of different asset types including but not limited to iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals.

The MSE digital estate is an enterprise environment both in scale and complexity and requires an experienced engineer with clear leadership and direction from their team lead to navigate the technical and organisational challenges you will face in the role.

If this is you, we look forward to receiving your application today!

Main duties of the job

• Responsible for ensuring that the team adhere to security measures in respect of IT equipment for the protection of the Trust IT service from hackers, computer viruses and any other such assaults.
• A good understanding of reporting in SCCM.
• Application, Hardware and Operating System investigation testing.
• Identify impact of service issues to Trust operations and react accordingly. Following the escalation process/policy outlined by Management.
• Supporting the Trusts end user equipment which includes but is not limited to desktop equipment, printers, scanners, mobile devices. Some of these devices are used by clinicians and therefore require a fast response/fix rate in accordance with the Trusts agreed SLAs.
• Identify issues, use analysis, interpretation and comparison of a range of options and ensure technical research is thorough, balanced and that recommendations are logical and well thought through.
• Resolution of support requests for the home site and all remote site locations that are under the remit of equipment refresh.
• To organise and participate in the maintenance for all hardware and software under the guidance of the Desktop support Manager and or Head of Digital Operations.
• The individual must be prepared to travel, possibly with equipment, to various locations at short notice and should, therefore, have a Full UK Driving Licence.
• Create and maintain detailed documentation and guides.

Person Specification

Qualifications

Essential

• 2x MCP Microsoft or MCSE qualification (Microsoft Certified Professional level and proven experience of applying these qualifications)
• ITIL V4 Foundation
• Computer Science degree qualification or equivalent level

Desirable

• Customer Service Qualification

Experience

Essential

• Experience of working in an IT service management environment,
• An understanding of ITIL v4 service management procedures and processes
• Deploying equipment such as Desktops, laptops, mobile devices

Desirable

• Previously involved in equipment replacement projects in a healthcare setting.

Other

Essential

• Full valid UK driving license and access to a vehicle with business insurance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name: Mid and South Essex NHS Foundation Trust
Address: MSE, Comet Way, Westcliff-On-Sea, SS0 0RY
Employer's website: https://www.mse.nhs.uk