Unified Communications Engineer

Investigo Change Solutions; York; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A UK-based technology solutions provider is seeking a Unified Communications Engineer to focus on customer-facing UC services. This role requires expertise in network strategy development and performance management within a hybrid work setting. Ideal candidates will have experience with Mitel, Avaya, or 8x8 systems and will receive full training.

Qualifications

• Experience with unified communications and telephony systems.
• Thorough knowledge of TCP/IP and network concepts.
• Proven technical experience with various networking hardware and software.

Responsibilities

• Responsible for customer facing UC network services.
• Develop UC network strategy including design.
• Ensure operational performance meets SLAs and KPIs.

Skills

Operational performance of UC network

Cloud based telephony systems

Knowledge of TCP/IP

Running network security

Unified communications solution delivery

Tools

Ring Central

8x8

Avaya

Mitel

Job description

Unified Communications Engineer

Permanent

York- Hybrid - 2 days a week on site

Due to team expansion our client is looking for a UC Engineer who will be responsible for customer facing unified network based services such as Unified Communications, Telephony, Mobile Services and Video Conferencing.

Development of the UC network strategy including network design and roadmap.

This role will be ideal for someone who has come from a Mitel, Avaya or 8x8 background. Full training will be provided.

Knowledge and experience:

• Day to day operational performance of the UC network to agreed SLAs and KPIs.
• Changes to the UC network to meet ongoing business demands.
• Cloud Based telephony systems - Ring Central, 8x8, Avaya, Mitel
• Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN.
• Experience of running network security.
• Proven technical experience of local area networks, Internet services, telephone systems, call centre services, mobile services, video conferencing, telephony and other hardware and software.
• Experience of working with third party providers of network services.
• Unified communications solution delivery and support.
• Delivering/supporting fixed line and NGN/VGN services.
• Delivering mobile technology (hardware and services).
• Video conferencing solution architecture and delivery.
• Experience of running an MDM solution.
• Technical knowledge of customer network systems.

If you are interested and looking for a new role, please apply with a copy of your CV or email (see below)