Unified Communications Engineer

Box Leisure Recruitment; Lancashire; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A specialized recruitment agency is seeking a Unified Communications Engineer to join their team. The role includes providing technical support, traveling to client sites across the UK for installations, and managing support tickets. The ideal candidate has experience with CCTV, phone systems, and structured cabling. A competitive salary, company van, and career progression opportunities await.

Benefits

Competitive salary

Company van and fuel card

Ongoing training and certification

Private Medical Scheme

Company Pension

Team Building/Social Events

Qualifications

• Strong technical background in communications, networking, and installation.
• Full UK Driving License.
• Ability to produce site surveys and technical documentation.

Responsibilities

• Provide technical assistance to the support desk and presales team.
• Travel to client sites across the UK for installations and fault resolution.
• Update and manage support and project tickets.
• Deliver high customer service standards.

Skills

CCTV installation and configuration

On-premises and hosted phone systems

Audio-visual system installation

Structured cabling

Wi-Fi and networking knowledge

Router, switch, and firewall configuration

Microsoft 365 & Teams integration

Troubleshooting across multiple platforms

Job description

Overview

Unified Communications Engineer — £34,000 Basic Salary. Travel across the UK, including International travel (expenses paid). Permanent position.

Our client are expanding, and they're looking for a talented Unified Communications Engineer to join their growing team. This is a fantastic opportunity for someone with a strong technical background in communications, networking, and installation, who takes pride in delivering high-quality solutions and providing excellent customer service.

Role responsibilities

• Occasionally work from their office, providing technical assistance to the support desk and presales team.
• Update and manage support and project tickets, ensuring accurate documentation.
• Travel to client sites across the UK to carry out installations, surveys, upgrades, and fault resolution.
• Deliver high standards of customer service, representing their company in a professional and approachable manner.
• Collaborate effectively with colleagues, demonstrating initiative and the ability to work under pressure when required.
• Clear and confident communication skills, both written and verbal.
• Flexibility to travel and occasionally work away from home.
• Excellent team player with the ability to also work independently.

Essential Experience & Skills

• CCTV installation and configuration.
• On-premises and hosted phone systems (Yeastar experience is a strong advantage).
• Audio-visual system installation and configuration.
• Structured cabling (Cat5/6/6a) including termination, testing, and fault-finding.
• Wi-Fi and networking knowledge (Unifi, TP-Link, Meraki, or equivalent).
• Router, switch, and firewall configuration (basic to intermediate).
• Microsoft 365 & Teams integration with telephony/UC platforms.
• Producing site surveys and technical documentation.
• Troubleshooting across multiple platforms with a methodical approach.
• Full Uk Driving License

Desirable (but not essential)

• Understanding of cloud-based UC solutions and VoIP protocols (SIP, RTP, etc.).
• Exposure to access control systems.
• Current CSCS/ECS card or equivalent.

What they offer

• Competitive salary (based on experience).
• Company van and fuel card.
• Overtime opportunities.
• Ongoing training and certification.
• The chance to work on exciting, varied projects across the UK.
• A supportive team and clear opportunities for career progression.
• Private Medical Scheme
• Company Pension
• Team Building/Social Events