Underwriting Technology and Change Manager

Starr Underwriting; Glasgow; Hybrid; GBP 85,000 - 100,000; Full time

Job summary

Starr Underwriting is seeking an Underwriting Transformation Lead to spearhead the design and delivery of advanced systems and processes. This hybrid role involves strategic leadership in our transformation journey, focusing on enhancing underwriting capabilities and integrating innovative solutions. Collaboration with various teams and stakeholders is key to ensuring alignment with business objectives and driving change-driven outcomes.

Benefits

Contributory pension scheme

28 days annual leave

Private medical insurance

Monthly gym membership contribution

Health and wellbeing plan

Employee Volunteering day

Refer a Friend bonus scheme

Life Assurance cover of 4x salary

Employee discounts on insurance policies

Qualifications

• Understanding of underwriting, ideally in Commercial Lines.
• Experience in project/change environments.
• Interest in digital and system-led change.

Responsibilities

• Lead the design and delivery of underwriting solutions.
• Shape technology roadmaps in partnership with IT.
• Influence stakeholders and embed new capabilities.

Skills

Strategic thinking

Commercial awareness

Project management

Collaboration

Communication

Innovative mindset

Digital transformation knowledge

Job description

• Shape the future of underwriting – Lead the design and delivery of next-gen systems, processes, and digital solutions.
• Blend innovation with execution – Bring big ideas to life in a role that spans strategy, tech, and underwriting transformation.
• Hybrid and location-flexible - Base yourself at Stratford-upon-Avon (Head Office), York, Bristol or Glasgow, with up to 80% homeworking. Monthly travel to Head Office and occasional visits to other offices will be required.
• Salary up to £100,000 + up to 25% annual bonus

About the role

At NFU Mutual, we’re on an exciting journey to transform our underwriting capability – and this role will play a key part in shaping what that looks like. You’ll help design and deliver future-ready underwriting solutions that bring together people, processes and technology to support smarter decisions and better outcomes.

Sitting at the heart of our Head Office Underwriting team, you’ll working closely with colleagues across change, IT, and the business to shape and deliver technology roadmaps that support our strategy. From workbench tools and AI-enabled solutions to our policy systems, you’ll help make sure our platforms are aligned to business needs and set up for the future. You’ll also play a part in defining and prioritising requirements, feeding into decisions around architecture and design, and supporting local delivery of change.

But the role goes beyond technology. You’ll also be involved in how we embed new capabilities, improve our ways of working, and uplift underwriting skills across the function. You’ll work across a mix of local and enterprise-level initiatives, contributing to conversations around risk appetite, pricing, and process improvement – all with a strong focus on commercial value.

It’s a collaborative and varied role where you’ll engage with a wide range of stakeholders – including senior leaders and external partners – and bring insight from the wider market to help shape what comes next. If you're someone who enjoys connecting the dots, solving problems, and helping teams deliver meaningful change, this is a great opportunity to make your mark.

About you

You’ll bring a strong blend of strategic thinking, commercial awareness, and hands-on delivery to this role - combining a deep understanding of underwriting with the ability to shape and implement future-facing solutions. Whether it's driving digital transformation, leading change, or influencing senior stakeholders, you're confident operating at pace and with purpose in a change-driven environment.

We’re looking for someone who can bridge the gap between underwriting expertise and innovation - someone who can translate big-picture goals into practical, value-adding outcomes.

You’ll thrive in this role if you have:

• An understanding of underwriting, ideally in Commercial Lines - You don’t need to be a technical expert, but some grounding in underwriting – and how decisions impact customers and risk – will help you hit the ground running.
• Confidence in project or change environments - You’re organised, comfortable juggling priorities, and able to bring structure to change – even when things feel a bit ambiguous. You can connect the dots, work collaboratively, and help move projects forward with clarity and focus.
• An interest in digital and system-led change - You’re curious about how technology can improve underwriting and have ideally been involved in projects that introduced new tools or platforms. You understand how systems support better ways of working and are open to the role data, automation and digital solutions play in driving better decisions.
• A collaborative and solution-focused approach – You’re great at building relationships, working with different teams, and finding practical ways to turn ideas into action.
• The ability to influence and engage others - You’re a good communicator who can help bring others on the journey – whether that’s shaping a requirement, supporting a process change, or sharing insight from the market.
• A forward-thinking and innovative mindset – You enjoy looking ahead, spotting opportunities to do things differently, and suggesting ways to improve. You’re naturally curious, open to fresh ideas, and motivated by change that brings long-term value.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary – up to £100,000
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.