Underwriting Team Leader - Schemes

Ecclesiastical Insurance UK; Brighton; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Group Personal Pension – up to 12% employer contribution

Generous annual bonus scheme

25 days annual leave plus bank holidays

Private healthcare

Full study support

Access to virtual GP

Enhanced maternity and paternity pay

Employee Assistance Program

Study support

Virtual GP

Enhanced parental pay

Job summary

A leading insurance firm in Brighton is seeking an Underwriting Team Leader to manage the Schemes team and deliver the business plan for underwriting strategies. The successful candidate will require commercial underwriting experience, strong stakeholder management skills, and the ability to analyze data. This role offers a competitive salary, hybrid work model, and various benefits including a generous annual bonus and professional development support.

Qualifications

• Significant trading and negotiation experience is necessary.
• Proven experience of managing a successful underwriting/customer service team is essential.
• Experience within a commercial scheme environment is preferred.
• Confident and influential communicator capable of negotiating at all levels, internally and externally.

Responsibilities

• Manage team to deliver on objectives and profitable growth.
• Collaborate across the business for scheme acquisition and administration.
• Monitor and review team performance and workflows.
• Monitor and review systems and processes, and support initiatives to improve team capability and performance.
• Plan, prioritise and manage workflow to deliver outstanding service.
• Set and monitor targets (annual, weekly, daily) to maximise team performance.
• Own a caseload of underwriting work as required by team needs.
• Provide coaching, training and feedback to the team.
• Deal effectively with escalations within the team and work with other underwriting teams as needed.
• Embed appropriate risk‑management frameworks within the team.
• Resolve escalated customer complaints in line with regulatory and company guidelines.

Skills

Commercial underwriting experience

Stakeholder management

Data analysis

Influential communication

Negotiation

Education

Dip CII qualification or working towards

Job description

About the role

Ansvar, part of the Benefact Group, is looking for an Underwriting Team Leader to join our Brighton office. You will work with the Bespoke Team Underwriting Manager to deliver the business plan for schemes, making high‑level decisions and providing advice to enable the delivery of underwriting strategy, quality and performance. You will manage the day‑to‑day activities and performance of the Schemes team.

Responsibilities

• Manage the team to deliver on objectives, ensuring profitable growth and alignment with the Underwriting strategy and Ansvar Business Plan.
• Collaborate across the business to support the acquisition and implementation of new schemes, and oversee administration of existing schemes.
• Work with the Underwriting Manager on relationships to support scheme growth and profitability, including broker visits.
• Monitor and review systems and processes, and support initiatives to improve team capability and performance.
• Plan, prioritise and manage workflow to deliver outstanding service.
• Set and monitor targets (annual, weekly, daily) to maximise team performance.
• Manage team performance in line with the Underwriting Capability Framework, supporting development and ensuring appropriate stretch.
• Own a caseload of underwriting work as required by team needs.
• Provide coaching, training and feedback to the team.
• Conduct audits and provide coaching and training as appropriate.
• Deal effectively with escalations within the team and work with other underwriting teams as needed.
• Embed appropriate risk‑management frameworks within the team.
• Resolve escalated customer complaints in line with regulatory and company guidelines.
• Provide managerial support by acting flexibly across business areas to support customers.

Qualifications

• Commercial underwriting experience with significant trading and negotiation experience.
• Experience of effective stakeholder management within a commercial environment.
• Experience of analysing data and MI reporting.
• Confident and influential communicator capable of negotiating at all levels, internally and externally.

What makes you stand out

• Minimum Dip CII qualified or working towards within an agreed timeframe.
• Experience of managing a successful underwriting/customer service team within insurance/financial services.
• Previous experience working within a commercial scheme environment.

Benefits

• A competitive salary – let us discuss it.
• Hybrid working.
• Group Personal Pension – up to 12% employer contribution.
• Generous annual bonus scheme between 6% and 24%.
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
• Private healthcare, income protection and life assurance.
• £200 annual personal grant to a charity of your choice.
• Encouraged to take at least one volunteering day per year.
• Employee Assistance Programme.
• Full study support to gain professional qualifications.
• Access to virtual GP.
• Enhanced maternity and paternity pay.

Your working hours and location

35 hours per week, Monday to Friday. Permanent. Brighton, England.