Underwriting Support Team Manager

Hiscox; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A specialist insurer in London is seeking an Underwriting Support Team Manager to lead a team and improve operational efficiency. You will manage Underwriting Assistants and Operations Analysts, contributing to strategies that enhance service quality. Ideal candidates have strong leadership skills and at least 4 years in operations, preferably in the insurance sector. Join a dynamic culture that values creativity and innovation.

Qualifications

• 4+ years in an operations-focused role.
• Experience in insurance preferred but open to other industries.
• People management and development skills.
• Excellent communication and negotiation skills.
• Tech-savvy with problem-solving aptitudes.

Responsibilities

• Managing a team of 4 Underwriting Assistants & 2 Operations Analysts.
• Acting as a key operations contact and championing best practices.
• Identifying process improvement opportunities.
• Supporting change projects impacting underwriting teams.

Skills

People management

Stakeholder management

Problem-solving

Process improvement

Agile practices

Communication skills

Job description

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Underwriting Support Team Manager, London

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Client:

Hiscox

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e8c19853b43d

Job Views:

7

Posted:

01.08.2025

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Job Description:

Job Type: Permanent

Build a brilliant future with Hiscox

Underwriting Support Team Manager

London

About the team/division

Our goal is to build and implement a scalable and agile operating model that allows our business to shrink and grow in line with market conditions. The operations team provides efficient support to the London Market Underwriters, working closely to understand, communicate, and facilitate operational needs, and driving process improvements.

We’re a team of around 18 employees, service-oriented, and encouraged to improve quality and efficiency continually. We foster creativity and innovation in process and service improvements, aiming to make a real difference to the wider business.

Team members share ideas and opinions, working towards the goal of being an expert support team, continuously improving processes, and providing exceptional service. Some processes are defined, but there is room for creativity and initiative to support operational efficiency.

What you’ll be doing in the role

1. Manage a team of 4 Underwriting Assistants & 2 Operations Analysts, supporting Property and Crisis Management divisions.
2. Act as a point of contact for operational support, champion best practices, and ensure reliable underwriting support.
3. Develop our Analyst working model using agile practices to improve outputs and evolve our operating model.
4. Foster team spirit, develop team members, manage performance, and provide feedback and growth opportunities.
5. Identify and implement process improvements to enhance quality and efficiency.
6. Contribute to the London Market operations strategy.
7. Support change projects affecting underwriting teams.
8. Coordinate with other functions like CI, MI, credit control, delegated authority, wordings, and compliance.

The Candidate

Ideal candidates will be:

1. Experienced in people management and development.
2. Excellent relationship builders at all levels.
3. Motivational team players.
4. Skilled at managing stakeholder needs.
5. Problem solvers with quick thinking and a solution-focused approach.
6. Passionate about small changes and agile practices.

Who needn’t apply?

If you don’t enjoy people management and development, this role isn’t suitable.

Our must haves

• 4+ years in operations-focused roles.
• Insurance experience preferred but open to other industries.
• Strong management and development background.
• Process improvement experience.
• Excellent communication and negotiation skills.
• Ability to handle demanding stakeholders.
• Problem-solving aptitude.
• Proactive and deadline-oriented.
• Tech-savvy and quick learner.

Nice to have

• Relevant professional qualifications.
• Change management experience.

About Hiscox

We are a specialist insurer focusing on niche markets, encouraging innovation and challenging conventions. We value creativity, integrity, and continuous evolution. Founded in 1901, we are ambitious and forward-looking.

Life at Hiscox is dynamic and engaging. If that appeals to you, consider joining us.

Follow us on LinkedIn, Glassdoor, and Instagram (@HiscoxInsurance).

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Work with great people and be part of a unique culture.