Underwriting Operations Manager

Together - loans, mortgages & finance; Cheadle; On-site; GBP 40,000 - 60,000; Full time

Job summary

Together, a leading finance company, seeks an Underwriting Operations Manager to guide a dedicated team in delivering exceptional customer service and sound underwriting decisions. This role focuses on performance management, strategic planning, and process improvement in a supportive, inclusive environment.

Benefits

26 days holiday plus bank holidays

Free access to company holiday homes

Discretionary annual bonus

Life assurance and Critical illness cover

Travel season ticket loans

Free gym access

Qualifications

• Significant experience in managing and training a team.
• Ability to adhere to strict deadlines.
• Experience in providing exceptional customer service.

Responsibilities

• Lead and mentor the Underwriting Team to improve performance.
• Implement an effective case management process.
• Report on performance and manage active cases efficiently.

Skills

People leadership skills

Strategic planning

Relationship management

Ability to work under pressure

Job description

• Working Hours: Standard (09:00am-17:30pm)
• Office or Field Based: Office Based (Cheadle, SK8 3GW)
• Contract type: Permanent

Company Description

Benefits of working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

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Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

As an Underwriting Operations Manager, you will lead and mentor a team, overseeing guidelines and procedures, monitoring performance, ensuring compliance and best practices to achieve strategic goals.The role may also include underwriting a limited number of cases to provide cover during periods of colleague absences / high workload. The aim is to develop a high performing team that makes sound underwriting decisions and delivers excellent customer service.

As an Underwriting Operations Manager, we are looking for someone to:

• Lead, motivate and performance manage the Underwriting Team through1-2-1s, skills gap analyses, appraisals, training and coaching, to improve performance and develop colleagues
• Implement an effective case management process that ensures adherence to policies and procedures and provides a best in class service
• Ensure all active cases are proactively managed throughout the customer journey and ensure you can provide live reports to management on pipeline and fundings in line with the companies monthly target
• Report on the performance of the pre-funding team by tracking key performance metrics to celebrate success and / or identify areas for improvement
• Ensure that the team adhere to company policies and procedures and proactively manage their pipeline of cases efficiently to SLA’s. Applying sound judgement and thorough analysis to make informed underwriting decisions in line with company policies, procedures and lending criteria that protect financial stability
• Identify opportunities for improvements in processes, flagging bottlenecks, delays, and / or inefficient processes to enhance processing activities
• Maintain a strong understanding of mortgage lending to ensure the company remains competitive and compliant

Qualifications

• Strong people leadership skills
• Significant experience of managing, supporting, mentoring and training / recruiting a team to provide exceptional customer service
• Ability to work under pressure and adhere to strict deadlines
• Strategic planning ability to determine resource requirements and implement effective ways of working / team structures
• Strong relationship management skills

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.