Underwriting Operations Business Partner

Taylor James Resourcing; City Of London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A recruitment company is seeking an Underwriting Operations Business Partner in London. The role involves overseeing risk procedures, stakeholder management, and team training within the insurance sector. Candidates should have experience in operations and strong communication skills. This permanent position offers a salary of £55,000 - £65,000 per annum.

Qualifications

• Experience in the London Market Insurance.
• Strong communication and leadership capabilities.
• Experience in process improvement and governance.

Responsibilities

• Oversee risk administration procedures and controls.
• Act as key contact between relevant stakeholders.
• Manage and train the Underwriting Operations Team.
• Standardise services across operational teams.
• Identify automation opportunities and manage changes.
• Monitor KPIs and ensure high data quality.
• Triage correspondence and manage email support.

Skills

Insurance operations experience

Stakeholder management

Communication skills

Team leadership

Process improvement

Job description

Overview

Underwriting Operations Business Partner. Location: London. Sector: Insurance. Type: Permanent. Salary: £55,000 - £65,000 per annum. Date: 22 Aug 2024. Ref: BT71511

Email: [e-mail]

Responsibilities

• Oversight of the risk administration Standard Operating Procedures, process flow charts and controls relevant to the Underwriting Teams. Amend documentation annually, or whenever business change is planned.
• Act as the key contact, co-ordinator and point of escalation between the Underwriting Team, Underwriting Operations and the Outsourced Business Partner. Respond to queries from all stakeholders to ensure an efficient service is delivered. Attend / lead meetings as required with relevant stakeholders.
• Responsible for the management and training of the Underwriting Operations Team members who support the Underwriting Team.
• Standardise services alongside other Underwriting Operations Business Partners who are responsible for different Underwriting Teams, to create flexibility in operational support model during peak periods and business needs.
• Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.
• Monitor daily / weekly / monthly KPIs updating Senior Operations and Underwriting Management. Ensure workflows remain in service and maintain a high level of data quality.
• Coordinate shared email boxes supporting the Underwriting Team. Triage correspondence and action promptly to avoid backlogs.
• Monitor data quality entry by the Outsourced Business Partner and Underwriting Operations Assistants via sample checks and exceptions reports. Perform root cause analysis for any issues.
• Support the organisation's Board’s to maintain a corporate culture, policies and procedures that pay due regard to the interests of customers and treats them fairly at all times.

Requirements / Qualifications

• Insurance operations experience and familiarity with London Market Insurance processes and systems.
• Strong stakeholder management and communication skills.
• Ability to lead and train teams; experience in process improvement and governance.