Underwriting & Completions Consultant (Tier 2)

TN United Kingdom; Fareham; On-site; GBP 25,000 - 27,000; Full time

Job summary

An established industry player is seeking a dedicated Underwriting & Completions Consultant to join their team in Fareham. This role is pivotal in facilitating mortgage applications, ensuring compliance with lending policies, and delivering exceptional service to clients. You'll work collaboratively with the completions team to meet deadlines and manage correspondence effectively. The company values diversity and encourages a supportive environment for career growth. If you're passionate about financial services and want to make a meaningful impact, this opportunity is for you!

Benefits

Discretionary annual bonus opportunity

28 days annual leave plus bank holidays

Contributory pension (8% employer, 5% employee)

Life Assurance (4x salary)

Access to Private Medical Insurance

Hybrid working

Cycle Purchase scheme

Technology Purchase scheme

Season Ticket Loan

Employee Perk Portals

Qualifications

• Experience in mortgage administration or underwriting in Financial Services.
• Knowledge of regulations for various mortgage types.

Responsibilities

• Facilitating and progressing mortgage applications to completion.
• Delivering high-quality service to brokers, solicitors, and customers.
• Managing escalations and resolving technical queries.

Skills

Mortgage administration

Underwriting

Regulations for Commercial/Semi-Commercial/BTL mortgages

Solicitor audits

Microsoft Office (Word and Excel)

Job description

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Underwriting & Completions Consultant (Tier 2), Fareham

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Client:

OSB Group

Location:

Fareham, United Kingdom

Job Category:

Consulting

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EU work permit required:

Yes

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Job Reference:

c60a26390c4d

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About the team

The Underwriting department supports the Bank by assessing the risk of lending and protecting the Bank against this risk and losses. With strong market knowledge, a diagnostic approach and ability to give dependable decisions, the team takes a common sense approach to manual underwriting.

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What you will be doing

The key purpose of this role is to facilitate and progress mortgage applications to Completion, within the assigned mandate level, in line with the Bank’s operating procedures and policies, and to be responsible for reviewing and responding to all post-offer correspondence for long-term lending applications. Ensuring that this is dealt with in a timely manner with no breaches of our lending policy. Work with the completions team members to ensure that completion dates are met.

Your responsibilities will include:

• Delivering high-quality service to brokers, solicitors, and customers. Controlling the release of completion funds, ensuring customer funds reach solicitors in time for completion.
• Proactively liaising with Solicitors and Legal & Compliance to ensure our interests are protected at all times.
• Demonstrating ability to use a personal lending mandate appropriately across all lending streams with sound rationale and quality assurance.
• Communicating with intermediaries on declined cases, handling objections, and providing objective feedback.
• Providing telephone support as required to maintain customer service standards.
• Managing escalations and resolving technical queries from team members.

In return for your commitment

We offer a base salary dependent on experience of between £25,000 - £27,000 and a benefits package including:

• Discretionary annual bonus opportunity of up to 12.5%.
• 28 days annual leave plus bank holidays.
• Contributory pension (8% employer, 5% employee).
• Life Assurance (4x salary) plus Group Income Protection.
• Access to Private Medical Insurance and Medical Cash Plan.
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving, and Save as you Earn scheme.

Could you be the one?

We are seeking talented individuals with experience and knowledge in:

• Regulations for Commercial/Semi-Commercial/BTL mortgages.
• Mortgage administration or underwriting in Financial Services.
• Solicitor audits and KPI management.
• Supervising & training staff.
• Microsoft Office (Word and Excel).

We believe your career progression is as unique as your personality. We support our people to become the best version of themselves.

What to do next

If interested, please apply now! For internal applications, visit the internal careers page. For a confidential chat, contact us via our careers page.

Our recruitment process is personalized, relevant, and conversational to bring out the best in you!

OSB Group is committed to diversity and equal opportunities, embracing differences and opposing discrimination.

We promote initiatives to attract, develop, and advance women and support diversity at all levels. Our leadership and Diversity Champions are actively involved in progress updates.

While we value face-to-face interactions, we also recognize the importance of flexible work arrangements for work-life balance. Please inquire about flexibility options.

All applicants must have UK work rights and be willing to undergo pre-employment screening.