Underwriting Admin Assistant

OSB Group; Chatham; On-site; GBP 20,000 - 22,000; Full time

Job summary

A specialist mortgage lender in Chatham is seeking a diligent individual for a customer support role in the underwriting department. The position involves providing high-quality customer service, processing mortgage applications, and various administrative tasks. The salary ranges between £20,000 - £21,500 with a comprehensive benefits package, including health insurance and a discretionary bonus. Candidates should have strong Microsoft skills and previous experience in a customer-focused environment.

Benefits

Discretionary annual bonus opportunity up to 12.5%

28 days annual leave plus bank holidays

Access to Private Medical Insurance

Hybrid working options

Cycle Purchase scheme

Technology Purchase scheme

Qualifications

• Previous work experience in a fast-paced customer-centric office environment.
• Strong knowledge of Microsoft applications (Outlook, Word, Excel).
• GCSEs in Maths and English.

Responsibilities

• Provide a high level of customer service to internal and external customers.
• Send mortgage offers to customers and solicitors.
• Perform administration tasks, including scanning and storing documents.

Skills

Customer service experience

Strong knowledge of Microsoft applications

Education

GCSEs in Maths and English

Job description

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The underwriting department supports the Bank by processing mortgage applications for new and existing borrowers, ensuring that the Bank’s lending policy and appetite for risk are correctly applied. They adhere to the relevant regulatory requirements, with fair customer outcomes a high priority at all times.

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What you will be doing

In this role, you will have the opportunity to provide a high level of support to the underwriting team and ensure that activities are processed and administered correctly.

Your responsibilities will include:

• Providing a consistently high level of customer service both to external and internal customers
• Sending mortgage offers to customers and solicitors
• Dealing with incoming and outgoing post and allocation to the relevant team
• Performing administration tasks, including:Scanning and storing documentsDocument review and checkingProcessing correspondence by e-mailGeneral office tasksMaintaining spreadsheets
• Minute taking
• Receiving and making calls

This is a great opportunity for a conscientious and organised individual who enjoys working in a fast-paced office environment. The successful candidate will be a part of a strong and supportive team.

In return for your commitment

We offer a base salary dependent on experience of between £20,000 - £21,500 and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 12.5%.
• 28 days annual leave plus bank holidays.
• Access to Private Medical Insurance and Medical Cash Plan.
• Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period.
• Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth.
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

Could you be the one?

We are looking for talented individuals who have the experience/knowledge and qualifications set out below:

• Previous work experience in working within a fast paced customer centric office environment.
• Strong knowledge of Microsoft applications (Outlook, Word and Excel in particular).
• GCSE’s in Maths and English.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

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About the team

The underwriting department supports the Bank by processing mortgage applications for new and existing borrowers, ensuring that the Bank’s lending policy and appetite for risk are correctly applied. They adhere to the relevant regulatory requirements, with fair customer outcomes a high priority at all times.

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What you will be doing

In this role, you will have the opportunity to provide a high level of support to the underwriting team and ensure that activities are processed and administered correctly.

Your responsibilities will include:

Providing a consistently high level of customer service both to external and internal customers

Sending mortgage offers to customers and solicitors

Dealing with incoming and outgoing post and allocation to the relevant team

Performing administration tasks, including:Scanning and storing documentsDocument review and checkingProcessing correspondence by e-mailGeneral office tasksMaintaining spreadsheets

Minute taking

Receiving and making calls

This is a great opportunity for a conscientious and organised individual who enjoys working in a fast-paced office environment. The successful candidate will be a part of a strong and supportive team.

In return for your commitment

We offer a base salary dependent on experience of between £20,000 - £21,500 and a competitive benefits package including:

Discretionary annual bonus opportunity of up to 12.5%.

28 days annual leave plus bank holidays.

Contributory pension (8% employer 5% employee).

Life Assurance (4x salary) plus Group Income Protection.

Access to Private Medical Insurance and Medical Cash Plan.

Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period.

Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth.

Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

Could you be the one?

We are looking for talented individuals who have the experience/knowledge and qualifications set out below:

Previous work experience in working within a fast paced customer centric office environment.

Strong knowledge of Microsoft applications (Outlook, Word and Excel in particular).

GCSE’s in Maths and English.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

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