Underwriter Assistant Manager

Secure Trust Bank Ltd; Cardiff; Hybrid; GBP 30,000 - 50,000; Full time

Job description

About The Role

We are seeking an experienced Underwriter, Fraud prevention analyst or Assistant Manager to join our Underwriting team in Cardiff, with responsibility for assisting the day-to-day management and running of the team, ensuring that our underwriting strategy is executed efficiently, to maximise profit whilst achieving the departments service level agreements by monitoring key performance indicators, coaching, developing your team and providing constructive feedback.

This role would ideally suit someone with financial industry knowledge looking to further their career and gain valuable knowledge of working in a fast paced environment, assessing credit applications and ensuring we deliver exceptional customer service.

Key Responsibilities

1. Manage the day to day running of the Underwriting Team
2. Complete regular 1-2-1’s with team members, providing feedback for monthly performance and highlighting training needs where necessary
3. Coordinate and undertake quality checks to ensure that policies and processes are being adhered to and the correct outcomes are reached
4. Consider quality review outcomes and complaint root cause analysis, identify training needs and implement training/development plans to ensure staff are competent and work to the required standard.
5. Provide support and guidance to the Underwriting Team and ensure that the team has direction on a daily basis.

Shifts

Monday-Friday 8-8

Saturday 9-6

Sunday 10-5

To incl. Bank Holidays

Work flexibly with other Managers to cover all operational hours.

Work will be on a hybrid basis in Cardiff to support office working team members where required.

What you will bring:

• Be an experienced assistant manager or underwriter
• Financial industry knowledge
• Have sound, technical knowledge of underwriting processes or team management skills and used to delivering SLA's

How you will be rewarded

Secure Trust Bank Group is a Great Place to Work, we always knew it, but now it's official! For two years running we have been named a UK Great Place to Work and recently have also been recognised for excellence in wellbeing.

You will also get:

• Life assurance
• Matched pension contributions
• 25 days annual leave plus bank holidays and your birthday off, on us!
• A wide range of flexible benefits from Cycle2Work to private healthcare
• Free fruit and hot drinks throughout the day
• Paid volunteering days and matched charity fundraising
• Free parking

We offer a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. We even give you your birthday off, on us.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and have an onsite canteen offering hot and cold food.

We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

About The Company

Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.