Underwriter

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Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Birmingham

Job ref: 203236

About the role

Ecclesiastical Insurance, proudly part of Benefact Group, is looking for an Underwriter to join our Birmingham office.

The role involves delivering exceptional customer service as part of the underwriting team, supporting Ecclesiastical’s "right first time" approach to customer service.

This is a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organization.

Key responsibilities

• Develop, negotiate, and profitably underwrite new/existing business within your authority, aligned with Ecclesiastical strategy.
• Plan, prioritize, and manage your work to meet objectives and SLAs, ensuring exceptional customer service.
• Use appropriate communication methods (telephone, face-to-face) to support the "right first time" approach and maintain successful relationships.
• Act on audit results and implement action plans within deadlines to improve performance.
• Understand and operate within the regulatory framework, escalating risks as necessary.
• Identify and act upon complaints according to company policy.
• Expand personal technical and niche knowledge through informal networking, internet, industry press, and formal training (In-house, CII, CPD).

Knowledge, skills, and experience

• Ability to plan, prioritize, and manage work to achieve objectives and targets.
• Accurate management and use of information.
• Proactive with a desire for continuous improvement.
• Industry knowledge is advantageous.
• Certificate CII or commitment to achieve it within an agreed timeframe.
• Proficient IT and data skills, including Microsoft Office.
• Effective communication skills.
• Commitment to delivering exceptional service as an individual and team player.
• Understanding of relevant regulations for good customer outcomes.
• Knowledge of data protection and confidentiality importance.

What we offer

• Competitive salary (discussed upon application)
• Group Personal Pension (up to 12% employer contribution)
• Generous annual bonus scheme (up to 24%)
• 25 days annual leave plus bank holidays, with holiday buy and sell scheme
• Health and wellbeing benefits including private healthcare, income protection, and life assurance
• Annual personal charity grant up to £400
• Encouragement to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support for professional qualifications

About us

Ecclesiastical Insurance provides award-winning insurance services across various specialisms, including faith, charity, heritage, education, art, private clients, real estate, and schemes in Ireland, Canada, and the UK.

We have protected iconic UK buildings for over a century and are expanding into new markets, aiming to double our size to give back more.

Benefact Group comprises over 30 businesses, owned by a charity, and has donated over £250 million since 2014. Our goal is to become the UK’s leading corporate donor, with strategic plans to double our size.

We value attracting, empowering, and rewarding talented individuals, offering opportunities for growth and development. Our culture is rooted in kindness, ambition, and continuous improvement.

We are committed to creating an inclusive environment where everyone feels valued and respected. We welcome applications from all backgrounds.

If you need additional support during the recruitment process, please let us know.