Undergraduate student support coordinator

TN United Kingdom; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Undergraduate Student Support Coordinator in Birmingham. This role involves supporting the Student Support Lead to deliver effective services to undergraduate and exchange students. You'll manage office staff, assist in recruitment, and ensure smooth operations during peak periods. The ideal candidate will have strong communication skills and a solid understanding of higher education processes. Join a dynamic team and make a positive impact on students' experiences while promoting diversity and inclusion within the university environment.

Qualifications

• A-levels with GCSE Grade C or equivalent in Mathematics and English.
• Knowledge of Higher Education processes and customer service.

Responsibilities

• Manage college office staff and support team development.
• Coordinate activities for Welcome Week and oversee re-enrolment processes.

Skills

Communication Skills

IT Proficiency

Planning and Organization

Problem-Solving

Confidentiality

Education

A-levels

GCSE Grade C in Mathematics and English

Tools

SITS

Blackboard

Solve systems

Job description

Below is a refined version of the job description for better clarity, formatting, and focus:

Undergraduate Student Support Coordinator - Birmingham

Location: Aston, Birmingham (Fully office-based)

Working Hours: Monday: 8:45 AM - 5:15 PM; Tuesday to Friday: 8:45 AM - 5:00 PM

Hourly Rate: £13.53 per hour

Contract Duration: Temporary position until October

Job Purpose:

To support the Undergraduate (UG) Student Support Lead in delivering effective support services to undergraduate and exchange students within the College of Business and Social Sciences. Collaborate with the Postgraduate (PG) Support Lead to ensure consistency of processes and resource coverage during peak periods.

Main Duties and Responsibilities:

• Line Management: Manage college office staff based at reception; collaborate with the Student Experience Lead; support team development.
• Resource Planning: Work with Programme Managers to plan and monitor reception resources.
• Technical Support and Training: Act as Solve Champion; train staff; address technical issues; update knowledge articles.
• Staff Recruitment and Training: Assist in recruiting and onboarding new staff.
• Welcome Week Administration: Coordinate activities with relevant teams.
• Process Review and Project Management: Support process improvements and projects; oversee re-enrolment processes.
• Representation: Deputise for the Student Support Lead in university working groups.
• Data Management: Generate reports on student data, such as LOA students and re-enrollers.
• Tutor Allocation: Assign and maintain personal tutors for UG students.
• Exchange Student Support: Administer exchange student programs and Languages for All.
• Additional Responsibilities: Engage in professional development; promote safety, fairness, diversity, inclusion, and sustainability.

Person Specification:

Essential:

• Qualifications: A-levels with GCSE Grade C or equivalent in Mathematics and English.
• Experience: Knowledge of Higher Education processes; delivering customer service to diverse stakeholders.
• Skills: Excellent communication, IT proficiency, planning, organization, problem-solving, and confidentiality.

Desirable:

• Knowledge of SITS, Blackboard, and Solve systems.

How to Apply:

Click 'apply now' and submit your up-to-date CV to join our dynamic team.