UMT Customer Project Manager

Bombardier Transportation GmbH; Westerham; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading aircraft services company is seeking a Customer Project Manager for their Biggin Hill Service Centre. The successful candidate will manage customer projects, ensuring effective communication, coordination, and resolution of issues, while also adhering to maintenance standards and regulations. The role requires strong interpersonal skills and relevant aviation industry experience, making it a critical position within the organization.

Qualifications

• Basic knowledge of NAA, EASA, Part 145 regulations.
• Knowledge of aircraft maintenance inspection programs.
• Previous experience in aircraft project management and planning.

Responsibilities

• Coordinate customer communications and project management duties.
• Organize pre-input, induction, and output customer meetings.
• Generate service orders and maintain schedules throughout aircraft delivery.

Skills

Customer service

Interpersonal skills

Critical thinking

Education

A&P/ICAO Type 2 licenses or equivalent maintenance experience

Tools

SAP maintenance transactions

MS Office

MS Project

Job description

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Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications, and upgrades from this site. Located only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally positioned to support operators in the UK and beyond.

Customer primary point of contact, perform project management duties including communication, coordination, follow-up actions such as quoting for time/labor/materials (DAF approval), providing daily status updates, obtaining customer approval, debriefing on work packages (induction & output meetings), resolving squawks, and addressing warranty issues (ODC & Customer Dispute).

What are your contributions to the team?

• Research aircraft maintenance input prior to work (defects, SB, repairs, modifications within approved capabilities, required technical resources, parts and tooling availability, access, visa requirements, and timelines).
• Forecast and generate demand for spares, consumables, and outsourcing tasks; follow up with warehouse/supply chain on availability and coordinate assistance for their arrangements and execution.
• Provide quotations to customers for defect rectification and out-of-phase tasks with draft CRS.
• Coordinate special programs with Project Support Team (e.g., ISIT, CSIT) and OEM warranty programs (Smart Parts, ESP, MSP, HAAP, CASP, JSSI, Rolls Royce, etc.) to secure approvals for warranty jobs.
• Create work packages (Work Orders) in SAP and Pivotal, including generating service orders (SVOs) for each task during aircraft induction.
• Organize customer pre-input, induction, and output meetings with customers, supervisors, and leads.
• Update aircraft status daily and report any constraints to the Operations Manager.
• Generate First Progressive Payment Invoice (PPI) for pre-paid or exceeded credit limit cases.
• Develop critical milestones and maintain schedules throughout aircraft delivery, ensuring work is performed per standards (London MOE/Repair Station/Quality Manual, WPI, GPI).
• Coordinate with all departments and facilitate handovers between shifts.
• Support the team in returning aircraft to service after maintenance.
• Calculate/report weight and balance adjustments (TBD).
• Manage core return customer parts shipments and unused parts.
• Close POs from third-party vendors post-RTS and ensure hours are logged before PSAP.
• Enter Corrective Actions (CAs) and generate CRS if needed.
• Notify Invoice Analyst after PSAP work order completion and support invoicing processes, including warranty claims.
• Review, approve, and sign final customer invoices, ensuring they are issued within 5 days of RTS.
• Perform post-work activities such as customer follow-up calls and issue resolution.
• Coordinate side projects as required.
• Promote a safe work environment by supervising safety/security programs, including equipment operation, aircraft systems, 5S, housekeeping, and lean practices.
• Adhere to all company policies and procedures.
• Perform any other ad hoc tasks assigned by management.

How to thrive in this role?

• A&P/ICAO Type 2 licenses or equivalent maintenance experience and certification (Preferred).

• Basic knowledge of local regulations (NAA, EASA, Part 145) and operational regulations (Part 91, 121, 135).

• Knowledge of aircraft maintenance inspection programs, parts, and specialized services for business aircraft.

• Understanding of aircraft repairs, modifications, and Part 21 certifications.

• Knowledge of Environmental, Health & Safety regulations applicable to aircraft maintenance.

• Strong interpersonal skills to develop effective relationships with colleagues, customers, and management.

• Customer service skills to communicate effectively and resolve conflicts, maintaining positive customer relations.

• Previous experience in aircraft project management and planning.

• Critical thinking skills using data analysis.

• Working knowledge of SAP maintenance transactions, MS Office, and MS Project.

Bombardier is an equal opportunity employer, encouraging applications from persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability, or other protected characteristics.

Whether your application advances or not, we will keep you informed via email or phone.

Join us at https://bombardier.com/en/careers/career-opportunities
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Job: UMT Customer Project Manager

Primary Location: Biggin Hill Service Center

Organization: Bombardier Services (UK)

Employee Status:

Requisition: 8130 UMT Customer Project Manager