UKISA Outsourcing Conduct Manager

Chubb; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Outsourcing Conduct Manager to lead conduct risk and regulatory compliance initiatives across the UKISA region. This pivotal role demands a thought leader with extensive expertise in conduct risk, regulatory compliance, and product governance within the insurance or financial services sectors. You'll engage with various teams to ensure adherence to regulatory changes, oversee conduct risk management, and develop robust audit programs. With flexible working options available, this opportunity offers a chance to make a significant impact while aligning with core corporate values such as Integrity and Excellence. If you are passionate about driving positive customer outcomes and possess a strong understanding of the regulatory landscape, this role is for you.

Qualifications

• Extensive expertise in conduct risk and regulatory compliance.
• Thorough understanding of UK and Ireland's regulatory environments.

Responsibilities

• Drive adherence to FCA, PRA, CBI, and FSCA regulatory requirements.
• Oversee conduct risk management ensuring compliance and good outcomes.
• Develop external audit programs for outsourced providers.

Skills

Conduct Risk Management

Regulatory Compliance

Product Governance

Stakeholder Engagement

Project Management

Education

Degree in Finance or related field

Professional certifications in compliance or risk management

Tools

MI tools

Job description

Organizational Structure: The Outsourcing Conduct Manager UKISA is part of the Consumer Lines team under the leadership of the President of Consumer Lines EMEA. This role aligns with the Head of Conduct, Oversight, and Customer Experience.

Role Overview: The role of the Outsourcing Conduct Manager for the UKISA region (United Kingdom, Ireland, South Africa) is pivotal in ensuring that conduct risk and product governance meet regulatory requirements and facilitate positive customer outcomes. This position demands a thought leader with extensive expertise in conduct risk, regulatory compliance, and product governance within the insurance or financial services sectors. A thorough understanding of the UK and Ireland's regulatory environments, with additional knowledge about South Africa, is highly desirable.

Core Responsibilities:

• Regulatory Compliance & Governance: Drive adherence to changes in FCA, PRA, CBI, and FSCA regulatory requirements. Engage with Compliance, Legal, Risk, and Product teams to embed regulatory changes into operational processes seamlessly.
• Conduct Risk Management: Oversee conduct risk management, ensuring all products, processes, and controls support regulatory compliance and good customer outcomes.
• Audits & Reporting: Develop and manage external audit programs for outsourced providers. Coordinate internal audits and conduct comprehensive due diligence.
• Stakeholder Engagement: Maintain robust communication channels with stakeholders through regular and ad-hoc reporting. Accurate logging of third-party interactions and maintenance of conduct-related MI tools is essential.
• Project Management: Lead and manage ad-hoc projects related to conduct, product, or outsourcing requiring remediation specific to the UKISA region.

This role may require travel within the assigned region to support various projects. Flexible working options, including remote work, are available.

Corporate Values Alignment: All candidates must exhibit alignment with Chubb's corporate values, which include Integrity, Client Focus, Respect, Excellence, and Teamwork.