UK Technical Solution Specialist

Job Description

Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!

About Autel Energy

Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).

Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers.

In Europe, we have:

• Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.
• 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions.
• 4 local training centers dedicated to providing professional product technical training for our customers.
• 2 local cooperative warehousing centers to ensure stable product supply.
• 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.

Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.

We offer:

• Highly competitive salary and benefits package
• Excellent career development opportunities
• International work environment
• Opportunities to collaborate and learn from top talents in the industry

We look forward to candidates who:

• Have a passion for the new energy industry and are enthusiastic about the charging pile industry
• Possess good communication skills and a spirit of teamwork
• Demonstrate a sense of responsibility and proactiveness
• Candidates with relevant work experience are preferred

By joining us, you will:

• Participate in the rapid development of the European new energy market
• Contribute to the cause of green environmental protection
• Collaborate with outstanding talents from around the world
• Achieve your career dreams

Job Overview:

We are looking for a highly skilled Technical Solution Specialist to bridge the gap between customer requirements and our cutting-edge EV charging products. In this role, you will work closely with customers and internal teams, providing customised technical solutions, supporting pre-sales activities, and ensuring the successful delivery of tailored EV charging system proposals. This position is ideal for someone with strong technical knowledge and excellent customer-facing skills.

Job Description:

1. Pre-Sales Support: Collaborate with the sales team to provide technical expertise and solutions during the pre-sales process. Prepare technical documentation and support bidding activities, including addressing customer questions and clarifications.
2. Customer Engagement: Engage with customers to analyse their needs and challenges, providing tailored technical solutions that meet their requirements. Present product capabilities, system designs, and solutions to customers, highlighting key advantages and benefits.
3. Solution Design and Configuration: Develop technical proposals, including site designs, product configurations, and system optimisation, ensuring the proposed solutions are competitive and align with customer expectations. Clearly define the technical scope of the solution in purchase orders and project documentation.
4. Prototype and Testing Support: Manage prototype requests and deliveries, ensuring alignment with customer specifications. Provide technical support during customer evaluations and testing processes.
5. Daily Technical Support: Address customer and sales team inquiries, providing timely and accurate technical information and support.
6. Cross-Team Collaboration: Work closely with internal product, engineering, and project management teams to ensure seamless handovers and alignment with customer requirements. Provide customer feedback to internal teams to drive product improvements and innovation.
7. Competitor and Market Analysis: Analyse competitors' solutions and technical capabilities to position our products effectively. Support the sales team with insights that demonstrate our solutions' unique value.

What You’ll Need:

• Bachelor's degree in Engineering, Computer Science, or a related field.
• 3+ years of experience in pre-sales technical support or customer-facing technical roles, ideally in the EV charging or renewable energy sector.
• Strong technical knowledge of EV charging products, site planning, and solution design.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to customers and stakeholders.
• Experience in working with cross-functional teams and managing multiple projects simultaneously.
• Analytical mindset with problem-solving abilities and attention to detail.

Location: London, UK

Start date: As soon as possible

Working hours: Full-time

Apply now and join Autel Energy to create a green future together!

Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com.

Please mention the position that you are applying for in the subject.

Best of luck with your job application!