UK Technical Claims Manager

AXA Group; Ipswich; On-site; GBP 60,000 - 90,000; Full time

Job summary

AXA Group is seeking a UK Technical Claims Manager to oversee the Technical Claims Team at their Ipswich base. The role involves managing daily operations, handling complex claims, and ensuring adherence to AXA's regulatory standards. The ideal candidate will possess a strong background in insurance, proven leadership skills, and a proactive approach to claims management.

Qualifications

• Experience in handling direct bodily injury claims and management of solicitors.
• Good knowledge of policy wordings in insurance and reinsurance market.
• Sound knowledge of UK and European Insurance and Reinsurance Markets.

Responsibilities

• Manage day-to-day operations of the UK Technical Claims Team.
• Handle large losses and complex claims in line with AXA standards.
• Prepare reports on claim activity and trends.

Skills

Claims management

Leadership

Analytical thinking

Negotiation

Interpersonal skills

Tools

Excel

PowerPoint

Job description

Let’s talk about your main mission:

• Manage the UK Technical Claims Team, based within Global Operations UK, in Ipswich.
• Manage the UK Technical Claims Team on a day-to-day basis, including resources planning, monitoring of KPI’s and the team’s development.
• Manage a personal allocation of large losses and complex claims, in accordance with AXA LM’s claims strategy and AXA Standards, authorising payments where appropriate in accordance with pre-determined authority level.
• Manage, where applicable, external MGA’s & TPA’s and organise, and where appropriate undertake, audits of both the MGA’s & TPA’s.
• To set reserves, process and manage claims and ensure that all relevant procedures are followed, in accordance with the authority level.
• Prepare reports on claim activity / developments / trends and report in accordance with AXA LM’s internal guidelines and make recommendations for business improvements.
• Proactively participate in the planning process for UK & CH technical Claims Teams PAP’s drafting & monitoring against targets, KPI’s & objectives.
• Co-ordinate with both UK & CH claims adjusters and assist team members (UK & CH) with prioritisation of PAP targets / KPI’s in conjunction with Head of Claims Europe.
• Monitor reports on a monthly basis & produce a summarised report of movements for each portfolio and make recommendation to the Head of Claims Europe to target claims / reinsures for pro-active claim management, dormancy identification & audit targeting.
• Produce a quarterly actuarial report by portfolio for analysis by Actuaries & Head of Claims Europe.
• Produce ad-hoc reports as required by senior management.
• Monitor and demonstrate ICS & control processes on a monthly/quarterly basis.
• Manage and demonstrate adherence by the Technical Claims Team of all regulatory requirements for each portfolio and AXA Group standards.
• Work with the AXA LM Operations team and Business Development team to support commutation / legacy projects.

The UK Technical Claims Manager reports to the Head of Claims Europe.

What you bring:

Technical Experience

• Experience in handling direct bodily injury claims, emanating from Motor, EL, PL & General Third-Party Liability, including management of solicitors / lawyers and external experts, including medical experts.
• Proven track record in reaching favourable settlement on direct bodily injury claims.
• Proven track record of managing MGA’s & TPA’s including management of audit process and conducting audits of both MGA’s & TPA’s.
• Proven track record of proactive management of claim portfolios.
• Good knowledge of policy wordings in common use in the reinsurance and insurance market.
• Ability to handle and /or acquire an understanding of different classes of insurance & reinsurance business
• Sound knowledge of the UK & European Insurance and Reinsurance Markets and knowledgeable of European & UK regulation & laws.
• Sound knowledge of legal principles pertaining to reinsurance and insurance.
• Advanced knowledge of coverage, liability, and complex claims handling procedures.
• A full working knowledge of claims operations and procedures is required.
• Delivery KPIs claims management as applicable to run-off business.
• Good IT skills, particularly Excel and PowerPoint.
• Desirable, negotiation and execution of commutations.

Personal Skills

• Self-motivated, proactive, organised with a professional approach to work
• Has excellent interpersonal skills for working in a team environment, as well as across teams with limited supervision and exercise considerable judgement.
• Proven ability to collaborate effectively with peers.
• Analytical and problem-solving skills with a pragmatic approach.
• Proven ability to organise reporting and improve processes to deliver business plans and KPIs.
• Ability to represent the company at external meetings.
• Strong written and verbal communication skills.

Our business:

Protection. We protect people,property,and assets.AXA is one of the world's leading insurance and asset managers. We help our 108 million customers navigate life's big and small challenges. Every day, we act together to invent the best way to protect them and want to empower everyone to live a better life.

About AXA Liabilities Managers:

Operating in four countries–France, Switzerland, the USA and the UK–AXA LM's expertise lies in the acquisition and management of non-life (re)insurance legacy business. AXA LM works to reduce exposures and create value out of the "run-off" portfoliosthat we have acquired and are managing. Business is typically put into run-off when the company decides not to renew it, generally following strategic reviews or when decisions are taken to exit business segments with low profitability or low growth. AXA LM’s business consists in taking over the portfolios, simplifying and optimizing the structures, achieving process efficiency, and actively bringing the liabilities to finality as quickly as possible.