UK Team Leader

Animal; Norwich; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount

Annual leave 28 days

EAP

Hardship scheme

Referral incentive

Pension scheme

Service awards

Job summary

Mountain Warehouse in Norwich is seeking a confident Team Leader to guide a retail team toward delivering exceptional customer service and a vibrant store experience. You will lead, coach and mentor staff, while maintaining high visual merchandising and operational standards.

The role focuses on driving sales performance, staff development and engaging customers with product knowledge in a fast-paced retail environment.

Qualifications

• Passionate about delivering outstanding customer service.
• Confident and reliable motivator with talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• Strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

Responsibilities

• Leadership & Team Development: Foster a collaborative team environment; Coach, train and mentor your team; Keep your team informed and engaged; Empower your team with up-to-date product knowledge.

Skills

Leadership

Team development

Communication

Customer service

Visual merchandising

Stock control

Problem-solving

Job description

UK Team Leader

Application Deadline: 24 September 2026

Department: UK Retail

Employment Type: Permanent - Full Time

Location: Norwich Haymarket (NOW)

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
INDAR3