UK Service Manager

UNAVAILABLE; Watford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading life sciences company in the UK is seeking a Service Manager to oversee service operations, ensuring high customer satisfaction and performance. Ideal candidates will have over 5 years of experience in a similar role within the medical devices sector. This position offers hybrid work arrangements, competitive benefits, and a collaborative environment.

Benefits

Pension matched up to 8%

Private health & dental insurance

25 days holiday plus an extra day off on your birthday

Flexible working arrangements

Cycle to work scheme

Qualifications

• Minimum of 5 years UK Service manager experience.
• Demonstrable service management experience in a medical devices company.
• Proven track record of success in programs associated with performance.

Responsibilities

• Manage day-to-day service operation for the UK.
• Build interfaces between service, customer support, sales, and finance.
• Deliver customer satisfaction through documented SLA's.

Skills

Service management experience

Financial and commercial understanding

Strong communicator

Ability to challenge and lead change

Job description

Overview

Overview: The role requires hybrid working 3 days office

Responsible, through a European reporting structure within service, for delivering all the activities supporting the installation, modification and repair on customer instruments, carried out on customer site and Workshops as well as customer Technical support for all Bio-Rad products. Working to the escalation process back to Specialist Manager Europe. Key to this role is managing through development the Local service and customer service staff, ensuring both Service revenue and Opex is driven to achieve maximum potential and meet the set BP targets.

How You’ll Make an Impact:

· Ownership for driving the day-to-day Instrument and workshop service operation for UK.

· Building a strong interface between Local Service, Customer Technical Service, Sales, Customer Service and Finance staff for UK.

· Managing the delivery of customer satisfaction to both internal and external staff the former through agreed and documented SLA’s.

· Responsibility for delivering new ideas, initiatives and activities that drive standardisation and improved effectiveness and efficiency for both the Business and the Customer.

· Key to the success of the role is the ability to maintain the identity of individual staff while establishing a single standardised EMEA way for instrument service and customer technical support.

What You Bring:

· a demonstrable service management experience, preferably within a medical devices company, along with strong financial and commercial understanding,

· a proven track record of success in programs associated with Staff and Instrument performance aligned to quantifiable measures,

· a track record of achieving change and turning words into action ideally with Finance indicators and Customer satisfaction measures,

· Strong communicator with an ability to influence effectively,

· an ability and willingness to challenge and lead change by example with a highly collaborative approach,

· Minimum of 5 years UK Service manager,

· Knowledge of local service practices and ways of working.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is its people, and the reason our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

We’re proud to offer a variety of options, including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week ( after training), cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, & Help@hand (24/7 online GP, mental health support, & virtual wellbeing program).

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.