UK Sales Assistant (Chain 5)

Mountain Warehouse; Conwy; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Mountain Warehouse as a Sales Assistant, where you will enhance the shopping experience through exceptional customer service and teamwork. This role involves maintaining store standards, engaging with customers, and contributing to sales goals in a supportive environment. Enjoy benefits like a monthly bonus scheme, colleague discounts, and generous leave.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Generous Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Qualifications

• Passionate about retail and customer service.
• Excellent communicator with a friendly demeanor.
• Reliable team player.

Responsibilities

• Assist in daily store operations and customer engagement.
• Maintain store presentation and compliance with policies.
• Support team members and contribute to sales targets.

Skills

Customer Service

Team Collaboration

Communication

Problem Solving

Job description

Application Deadline: 23 May 2025

Department: UK Retail

Location: Betws-y-Coed (BYC)

Compensation: £12.21 / hour

Description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

As a Sales Assistant, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. Your responsibilities include maintaining high presentation standards, creating a welcoming atmosphere, and representing our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.

Key Responsibilities

Team Collaboration:

• Work harmoniously with colleagues, fostering an inclusive and supportive team environment.
• Participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Support and train new and existing team members by sharing knowledge and skills.

Operational Excellence:

• Assist in daily store operations, ensuring compliance with company policies and procedures.
• Process transactions accurately, handling various payment methods efficiently.
• Maintain the sales floor's cleanliness, organisation, and visual appeal, ensuring products are attractively displayed and stocked.
• Stay informed about product features, promotions, and pricing to assist customers effectively.
• Help set up and execute in-store promotions and displays to drive sales.

Customer Engagement:

• Build strong connections with customers, understanding their needs and providing tailored solutions.
• Address inquiries and concerns promptly and professionally to ensure positive experiences.
• Represent the Mountain Warehouse brand enthusiastically, creating a welcoming atmosphere.

Sales & Performance:

• Work with the team to meet and exceed sales targets.
• Support management in identifying growth opportunities and improving store performance.

We Would Love To Meet Someone Who Is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share enthusiasm.
• Excellent communicator with a friendly, approachable demeanor.
• Energetic, driven, and effective at completing tasks.
• Reliable team player.

What's in it for you?

• Monthly Bonus Scheme: Achievable targets with additional rewards.
• 50% Colleague Discount across Mountain Warehouse and Animal, plus a twice-yearly uniform allowance.
• 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme and Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• Auto-enrolment Pension scheme.
• A stable, successful, and supportive environment.
• Length of service awards.

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!