UK Sales Administrator

Exclusive Networks; Alton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent cybersecurity firm is seeking a personable Renewals Specialist to join their Account Management Team in Alton. This role focuses on administrative support for major accounts, ensuring timely quotations and excellent customer service while fostering relationships to drive sales growth.

Benefits

24 days holiday plus Bank holidays

Hybrid Working

Ongoing learning and development

Beer fridge Friday

Quarterly social events

Cycle to work scheme

Free parking

Enhanced maternity and paternity leave

Qualifications

• Previous Customer Service/Administration experience required.
• Knowledge of IT industry and vendor products is preferred.
• Ability to work towards targets and manage renewals contracts.

Responsibilities

• Manage renewals contracts with accuracy and efficiency.
• Support sales team with quotes, orders, and upsell opportunities.
• Develop and maintain strong customer relationships.

Skills

Customer Service

Administration

Sales Administration

Communication Skills

Attention to Detail

Problem Solving

Tools

Microsoft Office

CRM System

Job description

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Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over countries, we combine a local perspective with the scale and delivery of a single global organization .

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

Our benefits include:

• 24 days holiday plus Bank holidays, increasing with service and we want you to take them .
• Your birthday off
  
• Hybrid Working
• Ongoing learning and development
• Beer fridge Friday and quarterly social events
• Cycle to work scheme
• Free parking
• Enhanced maternity and paternity leave and more…

DUTIES AND RESPONSIBILITIES |

We are looking for a personable and process driven Renewals Specialist, to join our dynamic and versatile Account Management Team based in Alton, Hampshire. You will provide administrative support to our Major Accounts, tasks include providing quotations within set SLA times, assisting with queries, raising and processing orders and increasing margins gained from these accounts month on month.

Your role and responsibilities as a Sales Administrator:

• Manage renewals contracts, proving high level of accuracy and fast turnarounds for quotations and processing orders.
• Become the go to expert for a set of vendors, managing the quote and order process
• Provide sales administration support to external sales team member(s), renewing contracts and exploring upsell opportunities
• Own and manage the Renewals operational cycle, liaise with the key stakeholders ensuring smooth running of the sales cycle, from preparation to deal completion.
• Provide the highest level of Customer Service, developing and maintaining strong customer and supplier relationships, that enhances and promotes the sales of Exclusive Networks portfolio.
• Understand a diverse range of vendor products ensuring that knowledge of features and pricing is up to date. resource to further enhance the reseller experience of Exclusive
• Work to a financial target as well as KPI’s geared towards a high level of accuracy and ensuring requests are turned around in a timely fashion, increase the products brought through the client base and thus increasing gross margin.

QUALIFICATIONS AND EXPERIENCE |

The ideal Sales Administrator will:

• Be personable with the ability to develop strong and lasting relationships, both internally and externally.
• Previous Customer Service and Administration or Sales Administration experience
• Responsive and efficient with strong communication skills and a good telephone manner
• Be commercially aware with strong attention to detail and administration skills
• Be keen to learn and develop with a strong desire to work to and surpass targets
• Knowledge of Microsoft Office (Excel & Word)
• Ability to problem solve, identifying a client’s needs and respond accordingly
• Self-starter who can motivate themselves and takes a positive approach to sales
• Knowledge of IT Industry – knowledge of our vendors would be excellent
• Experience using a CRM system
• Primary location is Alton, Hampshire, there may be the requirement for off-site meetings and events.
• If you think you might be a good fit but don't necessarily meet every requirement we encourage you to apply . You may be the right candidate for other roles .

WHO ARE EXCLUSIVE NETWORKS? | About the company

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color , national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.

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