UK Royalties & Client Administrator 6 Month FTC

Warner Music Group; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global music company is seeking a UK Royalties & Client Administrator for a 6-month contract. This hybrid role involves supporting outgoing royalty distributions, managing client inquiries, and ensuring accurate data handling in the UK's Royalty Department. Ideal candidates are detail-oriented and enjoy a collaborative environment.

Benefits

Diverse and inclusive culture

Opportunity for growth within the music industry

Qualifications

• Strong attention to detail is required for accurate data handling.
• Experience using customer service skills to assist clients is essential.
• Knowledge of royalty reporting formats is beneficial.

Responsibilities

• Deliver great service to songwriters.
• Support outgoing royalty distributions and assist with full closing processes.
• Act as main point of contact for client queries.

Skills

Attention to detail

Data analysis

Customer service

Organizational skills

Education

Experience in a customer service role

Tools

Microsoft Excel

BI/Tableau

Job description

UK Royalties & Client Administrator 6 Month FTC page is loaded

UK Royalties & Client Administrator 6 Month FTC

Apply remote type Hybrid locations GBR - Electric Lighting Station, London time type Full time posted on Posted Yesterday job requisition id R-025689 UK Royalties & Client Administrator 6 Month FTC

Job Description:

At Warner Music Group, we’re a global collective of music makers andmusic lovers, tech innovators and inspired entrepreneurs, game-changingcreatives and passionate team members. Here, we turn dreams intostardom and audiences into fans. We are guided by three core values thatunderpin everything we do across all our diverse businesses:

● Curiosity : We do our best work when we’re immersing ourselves inculture and breaking through barriers. Curiosity is the driving forcebehind creativity and ingenuity. It fuels innovation, and innovation isthe key to our future.

● Collaboration : Making music and bringing it to the world is all aboutthe power of originality amplified by teamwork. A great idea, like agreat song, travels globally. We ignite passions and build connectionsacross our diverse community of artists, songwriters, partners, andfans.

● Commitment : We pursue excellence for our team and our talent.Everything in music starts with a leap into the unknown, and we’recommitted to keeping the faith, acting with integrity, and delivering onour promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a workenvironment that actively values, appreciates, and respects everyone. Weencourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovativeglobal music company that retains the creative spirit of a nimbleindependent.

Warner Chappell Music (WCM) is the music publishing division of Warner Music Group. We are interested in those who can join and contribute to our company’s values: Curiosity, Collaboration, and Commitment. We value input, ideas, and feedback from everyone at every level and the voices and contributions of every team member at WCM matter.

At WCM we put the songwriter first, offering high touch service to move the cultural dial across the globe. We want team members who have a service-oriented mindset and care about the collective work. We are searching for those who are comfortable thinking globally while leveraging local expertise. We are Warner Chappell Music - where songwriters are heard.

Job Title:UK Royalties & Client Administrator, 6 month FTC

A little bit about our team:

As part of one of the biggest Deal signing Territories of Warner Chappell Music, the UK Admin team represents a significant share of WCM’s global business and is responsible for all elements of Publishing administration using the very latest technology of our bespoke internal administration system – TANGO, Warner Chappell’s leading cloud-based Deals & Royalties system. Our UK Royalty Department, together with our UK Copyright team, is part of our UK Administration division at Warner Chappell UK. The UK Royalty Department is responsible for timely and accurate accountings to our valued writers and clients, performing an important role in completing the final step of the end-to-end music value chain at Warner Chappell.

Please note this role will require you to be in the office 4 days a week.

Your role:

We’re looking for a dynamic, self-starter to join our newly evolved UK Royalty Department. Reporting directly to the UK Royalty Manager, you will be integrated into a multi-department administration environment and be challenged to perform at a level that allows you to demonstrate your maximum skillset. You will provide day to day support for all UK Royalty functions, bringing a client-focussed, can-do attitude to our UK Administration Department. You will be encouraged to think big and innovate as we enter an exciting new phase for WCM, where we put our writers first and strive to deliver the very best customer service.

Here you’ll get to:

⦁ Deliver great service to our songwriters
⦁ Support all outgoing royalty distributions for UK-signed clients, assisting with the full Royalty Close process
⦁ Act as the main point of contact for client queries, providing clear, courteous, and timely responses
⦁ Register clients to the WCM Portal, give walkthroughs of the platform and app, and keep contact details updated
⦁ Help writers and representatives navigate our digital tools, resolving access and usage questions
⦁ Keep our systems running smoothly
⦁ Enter and maintain accurate client information in our internal Copyright and Royalty system; including payee details, banking info, and tax status
⦁ Upload financial transactions and other data to support timely and accurate royalty reporting
⦁ Work closely with internal teams to support income suspense reviews and catalogue audits
⦁ Support reporting and analysis
⦁ Create reports and data insights using BI/Tableau and other tools to support the Royalty Manager and wider team
⦁ Analyse royalty statements and produce clear earnings summaries for both internal stakeholders and external clients
⦁ Assist with external client audits and provide supporting data as needed
⦁ Be part of a collaborative admin team
⦁ Partner with colleagues across departments; including Finance, Copyright, Income Tracking and Royalty Processing, to improve workflows and solve problems
⦁ Take part in team and department meetings, sharing insights and contributing ideas
⦁ Support project work and other ad hoc admin tasks as directed by management
⦁ Suggest improvements to systems and processes to help us deliver even better service

About you:

⦁ You are passionate about music, value creativity, and take pride in supporting songwriters and rightsholders.
⦁ You enjoy working with data and systems; analysing reports, troubleshooting discrepancies, and spotting patterns comes naturally to you.
⦁ You have strong attention to detail and excellent numeracy skills, with proven accuracy in data entry and managing financial or account information.
⦁ You have experience using Microsoft Office, especially Excel (including pivot tables, formulas, and Power Query), and are eager to keep building your technical skills.
⦁ You have a customer-first mindset and are confident handling external client queries with professionalism and empathy.
⦁ You will bring strong organisational and time management skills, staying calm and focused when juggling competing priorities.
⦁ You are a proactive self-starter who learns new systems quickly and isn’t afraid to ask questions or suggest better ways of working.
⦁ You have working knowledge of royalty reporting formats (CSV/DIF/TEXT) and an understanding of how copyright and royalties flow through the music industry.
⦁ You will collaborate effectively across teams and know how to communicate clearly with colleagues from different departments.
⦁ You have a natural curiosity, personal drive, and a genuine interest in publishing operations and music administration.

We’d love it if you also had:

⦁ Experience working in a customer-services role.
⦁ A demonstrable interest in the administration and operations of a music publisher.
⦁ Experience using financial systems.
⦁ Prior experience working for a music company, particularly in an administrative capacity (e.g. Copyright/Royalties/Income Tracking).
⦁ An understanding of music publishing and the international collection society framework that supports the collection and distribution of royalties to songwriters.
⦁ Hands-on experience of updating/maintaining copyright and royalty management systems.
⦁ Experience working on Royalty Audits with both internal and external auditors.
⦁ Experience using BI/Tableau/SAP

About us:
At Warner Chappell Music, we shape the culture of songwriting and champion songs that resonate for generations by creating transformational opportunities for songwriters everywhere.
Before the fans and fame, the soundtracks and syncs, there is the song. And before the song comes the songwriter - the heart of an art form that defines generations, and the soul of our business. Songwriters are our inspiration; we are their partners, collaborators, and crusaders.
Songwriters shape culture; and here at WCM we help hone their craft, build their careers, and protect their legacies. We value curiosity, collaboration, and commitment – which helps set us apart and helps us in our commitment and global service to our songwriters.
We are Warner Chappell Music - where songwriters are heard.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

#LI-Hybrid and #LI-Onsite

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.

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Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business.

It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and fellow employees at every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA.

Consider a career at WMG and be a part of one of the biggest forces in music today.