UK Returns & Spare Parts Operations Lead

Talantir; Leeds; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Pension contributions

Enhanced holiday

Long service awards

Salary sacrifice schemes

Discounts on Hisense products

Shopping discount portal

Leeds office discounts

Job summary

Hisense UK is seeking a senior returns and spare parts leader to oversee UK operations for multiple product categories, coordinating with outsourced partners and internal teams to deliver efficient and compliant service.

You will drive forecasting, inventory control, and month-end reconciliations while maintaining cost control and strong customer satisfaction. Experience with SAP and UK regulations is essential.

Qualifications

• 5+ years’ experience in customer service (for returns management, spare parts, or a related field).
• Strong team management skills and experience managing outsourced partners/vendors.
• Excellent cost management and commercial awareness.
• Proven ability to implement process improvements and ensure compliance frameworks.
• Experience with SAP or similar ERP systems is required.

Responsibilities

• Lead UK returns and spare parts operations for defined product categories.
• Act as primary liaison for outsourced back-office resource and ensure alignment with company standards.
• Forecasting, planning, and inventory management to meet demand and service levels.
• Supervise end-to-end returns processes, including collections, credits, claims, and sales reconciliation.
• Audit and manage returns and spare parts processes in line with month-end requirements.
• Collaborate with Sales/Service management to resolve escalated issues and improve processes.

Skills

Customer service experience

Team management

Stakeholder management

SAP / ERP experience

Data analysis

UK regulatory knowledge

Tools

SAP

Job description

Hisense UK is seeking a senior returns and spare parts leader to oversee UK operations for multiple product categories, coordinating with outsourced partners and internal teams to deliver efficient and compliant service.

You will drive forecasting, inventory control, and month-end reconciliations while maintaining cost control and strong customer satisfaction. Experience with SAP and UK regulations is essential.