UK Retail Director

Richemont; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Richemont is seeking a UK Retail Manager to lead the opening of the Vhernier Bond Street boutique and future Harrods counter. This role involves maximizing sales performance, leading a high-performing team, and ensuring operational excellence while maintaining exceptional client relationships in luxury retail.

Qualifications

• Strong experience in luxury retail management with a proven success track record.
• Excellent communication and customer service skills.
• Results-oriented and driven to achieve sales targets.

Responsibilities

• Develop and implement strategies to achieve sales targets.
• Recruit, train, and motivate boutique staff.
• Oversee boutique operations including inventory management.

Skills

Sales Performance

Team Management

Client Relationship Management

Luxury Retail Expertise

Problem Solving

Interpersonal Skills

Job description

UK Retail Manager

As the UK Retail Manager, you will be the driving force behind the success of the opening of the Vhernier Bond Street boutique and future Harrods counter. You will be an experienced and dynamic leader responsible for maximizing sales performance, ensuring operational efficiency, and leading a high-performing team. Your passion for luxury retail, exceptional client relationship skills, and commitment to brand excellence will be critical to upholding the Vhernier image in the UK market. In the initial phase, you will collaborate closely with the local Project Manager and VHE Store Architecture for the boutique construction.

HOW WILL YOU MAKE AN IMPACT:

Sales Performance:

• Develop and implement strategies to achieve and exceed sales targets for both locations.
• Monitor sales performance, analyze trends, and identify growth opportunities.
• Ensure the team delivers exceptional customer service and builds lasting client relationships.
• Drive the development of a strong client book and implement effective CRM strategies.

Team Management:

• Recruit, train, coach, and motivate boutique staff to achieve individual and team goals.
• Conduct regular performance reviews and provide ongoing feedback and development opportunities.
• Foster a positive and collaborative work environment that encourages teamwork and excellence.
• Manage employee schedules and ensure adequate staffing levels to meet customer demand.

Operational Efficiency:

• Oversee all aspects of boutique operations, including inventory management, visual merchandising, and loss prevention.
• Ensure compliance with company policies and procedures.
• Maintain a visually appealing and well-maintained boutique environment.
• Manage expenses within budget guidelines.

Client Relations:

• Cultivate and maintain strong relationships with key clients.
• Resolve customer complaints and ensure customer satisfaction.
• Represent the Vhernier brand with professionalism and integrity.
• Oversee and support the planning and execution of in-store events and promotions.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Strong experience in luxury retail management with a proven track record of success.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• In-depth knowledge of sales techniques and client relationship management.
• Strong networker, able to create trustworthy and valuable relationships.
• Results-oriented and driven to achieve sales targets.
• Customer-focused and passionate about providing exceptional service.
• Problem-solver with the ability to think critically and find creative solutions.
• Passionate about the Vhernier brand and its values.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the HR Manager
• Interview with the Hiring Manager
• Final interview with CEO of Vhernier