UK Programmes (STEP) Operations and Partnerships Manager

ZipRecruiter; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A charity organization in London seeks an Operations and Partnerships Manager to oversee operational and partnership work, including managing programmes for refugees. Strong Excel skills and experience in programme operations are key. The role includes ensuring smooth processes, reporting, and managing client relationships. Candidates must be UK-based and have the right to work in the UK. Remote interviews will be held on 22nd August 2025, with a start date of 9th October 2025.

Benefits

23 days holiday plus bank holidays

Pension scheme with 5% contribution

Life insurance up to 3 times salary

Health Cash Plan

Employee Assistance Programme

Office closes at 3pm on Fridays

Qualifications

• Demonstrable experience of managing direct delivery Programme operations.
• Strong interpersonal and communication skills.
• Experience in Monitoring and Evaluation processes.

Responsibilities

• Oversee operational responsibility for UK Programmes.
• Allocate clients to the programme and their Employment Advisor.
• Manage CRM data cleaning and reporting process.

Skills

Project management

Financial literacy

Interpersonal skills

Monitoring and Evaluation

Excel proficiency

Job description

Job Description

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 andtoday we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.

We support all people who have experienced forced migration, regardless of their proximity to thelabourmarket, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK. Our work now includes specific programming for women refugees, Afghan , Ukrainians and those who have come through the asylum system

We are now expanding our work to deliver (in partnership with the British Council) an English and Employment Support Programme for up to 4,000 Ukrainians and Hong Kongers (50% of each community) over the next 12 months.

We have an exciting opportunity for an Operations and Partnerships Manager to oversee the operational and partnership work of STEP which includes infrastructure and process, data and reporting as well as partnerships.Your responsibilities will include:

• Operational responsibility for UK Programmes ensuring processes are in place for a smooth running and high-quality programme.
• Overseeing allocation of clients to the programme and their Employment Advisor
• Managing the CRM data cleaning and reporting processand producing monthly and quarterly reporting data from the CRM
• Using advanced Excel skills to analyse results, identify trends and learnings to use data to drive changes and improve the quality of programmes.
• Managing the administration of the programme, including tech and client accessibility and excellent customer service
• Managing external relationships with the support of UK Programmes team to deliver the programme.

About you

We are looking for candidates who have:

• Demonstrable experience of managing direct delivery Programme operations.
• Knowledge of refugee and/or livelihoods programme is desirable
• Demonstrable experience of line managing a team of people
• A high level of financial literacy to manage and report against programme budgets.
• Strong interpersonal and communication skills
• Experience in Monitoring and Evaluation processes, including using Excel to capture and analyse data
• Advanced knowledge of Excel and budget preparation/management using Excel
• Ability to produce high quality written work under pressure and to deadlines
• Ability to work in agile and fast paced environment
• Ability to network proactively and build relationships with employers and external agencies

Candidates must be UK based and have the right to work in the UK for the duration of the contract

Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• On Friday the office closes at 3pm.

Equality, and

World Jewish Relief promotes equality, and in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, , , , , and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally,we encourage youtoapplyevenif you do not meet all the requirements that are listed within the person specification.

We respect that people’s is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.

Interviews will be held remotely on 22nd August 2025.

Expected start date will be 9th October 2025.