UK-Manager

Apple Inc.; North East; On-site; GBP 30,000 - 50,000; Full time

Job summary

Apple Inc. seeks a UK-Manager to lead a diverse team in a retail environment. This role entails driving performance goals, enhancing team development, fostering inclusive leadership, and ensuring exceptional customer service. The candidate will thrive in a dynamic retail setting while upholding Apple's values.

Qualifications

• Experience leading others in retail, sales, or related field.
• Proficient in written and spoken English.

Responsibilities

• Lead a team and develop each team member.
• Drive business priorities and achieve store performance goals.
• Ensure exceptional customer service is delivered.

Skills

Leadership

Communication

Integrity

Problem Solving

Mentorship

Team Development

Job description

Selection changes the language of the page/content

UK-Manager

Eldon Square Newcastle upon Tyne, Northumberland, United Kingdom Apple Retail

Description

Lead a team, developing and empowering each team member to learn, grow and achieve performance and developmental goals.Assist with recruiting, training, developing and retaining a diverse, high-performing team.Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member and financial information.Perform other tasks as needed.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.Be a role model for inclusive leadership behaviours and build, develop and retain diverse teams.Take action to create a safe, respectful and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have experience leading others in retail, sales or a related field.

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instil trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
• Resolve conflict and settle differences in productive ways.