UK - IT Support Technician

BYD Europe; Hounslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company is seeking an IT Support Technician in Hounslow to manage IT infrastructure, provide ongoing support, and cooperate with the HQ IT team. The ideal candidate has a Bachelor's degree, 2/3 years of experience, and excellent communication skills. The role offers competitive remuneration, 25 holidays, and teambuilding events.

Benefits

Performance-based remuneration

25 holidays + Bank Holidays

Commuting allowance

Teambuilding events

Pension plan

Qualifications

• Preferably 2/3 years of IT/network-related work experience.
• Fluent English language skills.
• Chinese-speaking is beneficial.

Responsibilities

• Cooperate with HQ IT team for planning and implementation.
• Diagnose and troubleshoot software and hardware issues.
• Manage IT inventory including hardware and software.

Skills

Problem-solving

Communication

Organizational skills

Network troubleshooting

IT support

Education

Bachelor's degree in computer science or IT-related majors

Tools

Cisco CCNA

Cisco CCNP

ITIL certifications

Job description

About the role:

We are currently looking for an IT Support Technician to join our team based at the BYD UK Offices in the Hounslow & Uxbridge area of London. This role is responsible for implementing and maintaining the IT infrastructure of the BYD UK Auto business, as well as providing ongoing system support, administration, and maintenance for the group’s computer infrastructure, software, and systems.

Tasks & Typical duties/responsibilities may include, but are not limited to, the following:

• Cooperating with the HQ IT team to carry out the planning, implementation, upgrading, optimisation and transformation of the IT network/server/infrastructure;
• Diagnosing and troubleshooting software and hardware issues;
• Management of the IT inventory, including hardware items as well as software licenses and warranties;
• Cooperating with the HQ IT team to implement network security;
• Efficiently and effectively responding to requests for IT support and providing solutions by cooperating with the HQ IT team.
• Serving as the first point of contact for IT support within the organisation;
• Preparing computers/laptops and other IT equipment for employees, and managing computers and other IT office equipment;
• Other related activities and contingent assignments.

The Ideal Candidate's Profile:

• Bachelor`s degree in computer science or IT-related majors.
• Preferably 2/3 years of IT/network-related work experience.
• Cisco CCNA, Cisco CCNP or ITIL certifications are advantageous.
• Fluent English language skills.
• Chinese-speaking is beneficial.
• Excellent communication and organisation skills.
• Independent problem-solving and decision-making skills.
• Eligible to work in the UK.

WhatWe offer:

• Performance and experience-based competitive remuneration, pension plan.
• 25 holidays + Bank Holidays.
• Car Salary Sacrifice Scheme
• Commuting allowance.
• Department & company-wide teambuilding events.
• An exciting opportunity to lead the European transition to zero-emissions transportation and decarbonization of the economy.
  
  

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team