UK- ICE - Construction Loss Adjuster

Crawford & Company; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking a professional to handle construction and engineering claims. The role involves investigating claims, liaising with clients, and preparing detailed reports. Candidates should possess relevant qualifications like ACII and ACILA, along with strong communication and analytical skills.

Qualifications

• Strong written and verbal communication skills.
• Experience with Engineering & Construction liability claims.
• Ability to achieve KPIs and SLAs.

Responsibilities

• Handling high value construction and engineering claims.
• Preparing detailed case management plans and reports.
• Communicating with all involved parties and coordinating actions.

Skills

Communication skills

Customer service

Attention to detail

Ability to work independently

Teamwork

Education

ACII qualification

ACILA qualification

Job description

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Client:

Location:

uk, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ea9a7092d996

Job Views:

16

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Position Summary

• To handle a mixture of high value Construction and Engineering claims.
• Investigations may be UK based or overseas.
• Drive, maintain and enhance business connections.

Functional Knowledge

• Quality focused role – providing quality service to both internal and external customers.
• Team focused – working with colleagues throughout the business.
• Reactive – responding to daily workloads as dictated by customer requirements.
• Proactive – making sure KPIs and SLAs are met.
• Handle and co-ordinate complaints and compliments.
• Achievement of targets.
• Competent use of technology.

General Background, Experience & Professional Qualifications

• Strong communication skills both written and verbal.
• ACII and /or ACILA qualification.
• Experience of Engineering & Construction liability claims and / or Contractors All Risks

Key Responsibilities

• Receiving and acknowledging new claims.
• Market for existing and new business lines.
• Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses and preparation of witness statements.
• Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
• Maintain awareness of Business Continuity programme and role within it.

Behaviours

• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping to the commitments made.
• Can convey a message across in one to one situations in a way which is understood.
• Shares information, knowledge and experience freely with others.
• Seeks feedback and invests time in their own self development both technically and behaviourally.

Skills

• Ability to work on own initiative.
• Ability to demonstrate attention to detail.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.
• Ability to work to given targets.

In Addition

The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.