UK: Front of House Floater

1Rebel Limited; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

1Rebel Limited seeks a Front of House Floater to join their dynamic London team. This flexible role requires exceptional customer service skills and offers the chance to work across various locations. You will be engaging directly with customers, managing club operations, and contributing to a vibrant gym environment. Opportunities for personal development and experience in fitness await.

Benefits

Unlimited access to 1Rebel classes

Regular team socials and best Christmas parties

Discount on merchandise

Opportunity to gain gym experience

Qualifications

• Proven experience in customer service roles.
• Dependable and professional attitude required.
• Ability to work flexibly across various locations.

Responsibilities

• Greet and check in customers for their classes.
• Conduct club tours and promote memberships.
• Maintain cleanliness and operational standards in club areas.

Skills

Communication

Customer Focus

Versatility

Collaboration

Reliability

Job description

Are you passionate about fitness and thrive in dynamic environments? Do you enjoy variety and the opportunity to work in different locations? If so, we have the perfect role for you!

As a Front of House Floater, you will be an essential part of our London team, bringing exceptional customer service and a welcoming atmosphere to a variety of our 10 sites within our network. This unique role offers you the flexibility to pick up shifts at a time to suit you and the opportunity to experience different locations, providing the ultimate opportunity in flexible working and variety in your work life.

What we’re looking for:

• Versatility: Be open to working across all of our Central London locations with a variety of hours available , as well as being on “stand-by” for emergency cover if you are available
• Stage Presence: Be the welcoming smile customers look forward to seeing when they enter the club; providing 10* customer service to new and returning customers & supporting on all enquiries
• Customer Focus: A passion for providing exceptional service and creating positive customer experience
• Collaboration: Work closely with a diverse team across all the 1Rebel sites, learning everything there is to know about the club + its customers
• Communication: Communicate with teams + managers to effectively manage your time, with a co-operative attitude towards in-club teams, trainers, head office + customers
• Reliability: Dependable and punctual, with a professional attitude and experience

As a Front of House Floater, no day will look the same, but you can expect to be undertaking the following responsibilities:

• Greet & check-in every customer to their class
• Conduct club tours for prospective members & proactively sell memberships or promotions
• Opening + Closing clubs with an understanding of how to reconcile daily takings in club
• Deal with any customer queries in a timely and precise manner, escalating when appropriate
• Ensure all club daily documents and tasks are completed and maintained
• Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground
• Sell and promote retail
• Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception
• Ready to jump in for last minute cover support

• Working in a fun, energetic, gym environment
• Unlimited access to 1Rebel classes
• Regular team socials, nights out, and the best Christmas parties around!
• Opportunity to gain gym experience and become a 1Rebel trainer
• Discount on merchandise