UK Franchise Support Manager

ERA Group; England; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

ERA Group, a leading consulting firm specializing in business support, seeks a proactive Support Manager to help enhance franchisee performance. This role involves providing tailored support, organizing events, and fostering strong relationships across a hybrid work model that includes travel and flexibility. Ideal candidates will possess excellent communication and organizational skills, combined with a background in business development or consultancy.

Qualifications

• Strong communication skills for clear interactions with franchisees.
• Excellent organizational abilities to manage multiple projects.
• Experience in planning and facilitating events and webinars.

Responsibilities

• Provide guidance and mentorship to franchisees.
• Plan and coordinate webinars and national events.
• Gather feedback to refine support strategies.

Skills

Communication

Organisation

Lead Generation

Events/Webinars

Customer Focus

Digital Proficiency

CRM

Education

Degree in Business, Marketing, or related discipline

Tools

Microsoft Office

Microsoft Teams

CRM systems

Job description

About ERA Group

ERA Group has been a global leader in business strategy and cost optimisation since 1992. We partner with organisations to address critical challenges and identify growth opportunities. By combining deep industry knowledge with practical insights, we help clients optimise operations, improve profitability, and enhance their competitive edge.

As a collaborative and forward-thinking team, ERA supports today’s business leaders in navigating complexity and improving performance.

Role Overview

We are seeking a proactive and highly organised Support Manager to join our UK team. This role focuses on supporting our expanding network of franchisees as they grow their consultancy businesses.

The ideal candidate will have strong communication skills and experience in areas such as business development, lead generation, marketing support, and event/webinar coordination. This is a hybrid-remote position offering flexibility, with occasional travel to events, periodic office visits in Kent, and in-person meetings with the UK Support Team in and around London.

Key Objectives

• Improve franchisee performance across the UK network
• Increase average franchisee revenue through structured, strategic support
• Deliver operational assistance based on ERA’s proven methodologies
• Foster long-term, trust-based relationships with franchise partners

Key Responsibilities

Franchisee Development & Support

• Provide one-on-one guidance and mentorship to franchisees
• Deliver tailored, hands-on support to address individual business needs
• Conduct regular check-ins and accountability sessions to support progress

Webinars & Events

• Plan, organise, and present webinars that engage and inform franchisees
• Lead the coordination of regional and national events, from planning through follow-up
• Collaborate with internal teams and franchisees to ensure valuable event experiences

Franchisee Engagement

• Serve as a key point of contact for franchisees, promoting clear communication
• Share marketing tools, resources, and best practices through individual and group sessions
• Work with the UK Support Team to improve and develop engagement initiatives

Reporting & Continuous Improvement

• Gather and analyse feedback and performance data to guide support strategy
• Track support activities and lead generation outcomes to refine future initiatives

Required Skills & Experience

• Communication: Excellent written and verbal communication skills
• Organisation: Strong ability to manage multiple projects with attention to detail
• Lead Generation: Experience identifying and supporting new business opportunities
• Events/Webinars: Skilled in planning and facilitating virtual and in-person events
• Customer Focus: Strong interpersonal skills and a collaborative, service-minded approach
• Digital Proficiency: Proficient in Microsoft Office and online collaboration tools (e.g., Microsoft Teams)
• CRM: Experience with CRM systems (e.g., HubSpot, Dynamics 365) is advantageous

Preferred Background

• Experience in a franchise support, business development, or consultancy role
• Understanding of franchising models and professional services environments
• Degree or equivalent in Business, Marketing, or a related discipline (preferred but not required)