UK Field Service Manager

TOMRA; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading recycling solutions provider in London is seeking a Field Service Manager to lead a team of technicians and ensure optimal performance of Reverse Vending Machines. The role emphasizes leadership, operational excellence, and continuous improvement, all while promoting a sustainable future through innovative recycling technology. Candidates should have experience in field service and strong communication skills.

Benefits

Health insurance

Employer pension 10% non-contributory

Birthday Leave

Professional growth and development opportunities

Qualifications

• Proven experience in field service operations or technical team leadership.
• Strong communication and interpersonal skills.
• Track record of developing and implementing service processes.

Responsibilities

• Lead and inspire your Field Service Team to ensure excellent service delivery.
• Manage budgets for tools and equipment while optimizing service efficiency.
• Drive continuous improvement and innovation in service operations.

Skills

Field service operations

Team leadership

Budget management

Communication

Continuous improvement

Job description

Company Description

TOMRAwas founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology. At TOMRA, we value and encourageinnovation,passionandresponsibilityin everything we do.

TheTOMRA Groupemploys5,000people globally and is listed on the Oslo Stock Exchange (OSE: TOM).TOMRA was named Norway’s Most Innovative Business in 2023, number one in the list of the country’s top 25 companies.

TOMRA Collectionis a leading innovator in the circular economy and Clean Loop Recycling. Founded on the invention of the world's first reverse vending machine, we are now responsible for approximately 85,000 installations across more than 60 markets. By providing an effective and efficient way of collecting, sorting and processing containers, TOMRA's reverse vending systems make it easy for consumers to recycle and contribute to a more sustainable planet.

In the UK, we are at a very exciting point in our journey, withthe launch of a UK deposit return scheme in October 2027.

Due to this, we are recruiting for aField Service Managerto join our growing team in London.

Job Description

Are you a people-first leader who thrives on operational excellence and building high-performing teams?

Join us at TOMRA as aField Service Manager, where you’ll lead a dynamic team of Field Technicians within one of our UK regions. You’ll ensure our Reverse Vending Machines (RVMs) are running smoothly, customers are delighted, and your team is empowered to succeed.

This is more than a technical role — it’s aboutleadership, collaboration, and impact. You’ll shape service strategy, drive continuous improvement, and foster a culture of safety, inclusion, and growth.

Why Join Us?

• Inclusive Culture:We value diverse perspectives and are committed to creating a workplace where everyone feels they belong.
• Empowered Leadership:You’ll be instrumental in setting up Service Management in the UK and then leading your region/zone and you'll havethe support to grow your career.
• Purpose-Driven Work:Help us build a more sustainable future through innovative recycling technology.
• Career Growth:We invest in your development with structured onboarding, leadership coaching, and clear pathways to roles in senior operations, technical strategy, or cross-functional leadership.

Your Growth Journey

• Leadership Development:Gain exposure to strategic decision-making and cross-functional collaboration.
• Mentorship & Training:Access to internal mentoring programs and ongoing technical and leadership training.
• Progression Pathways:Opportunities to move into regional or national leadership roles, project management, or operational excellence.
• Visibility & Impact:Work closely with senior leaders and make a tangible impact on TOMRA’s service delivery and sustainability mission.

What You’ll Do

• Lead and inspire your Field Service Team, ensuring excellent service delivery and customer satisfaction.
• Oversee scheduling, logistics, and uptime of RVMs across your zone.
• Manage budgets for tools, vehicles, and equipment while optimizing service efficiency.
• Collaborate with cross-functional teams to improve service processes and technical solutions.
• Recruit, onboard, and develop team members — creating a supportive and growth-oriented environment.
• Ensure compliance with health & safety standards and promote a culture of safety and care.
• Drive continuous improvement and innovation in service operations.

Key Responsibilities

• Coordinate preventive maintenance and issue resolution for RVMs.
• Use scheduling tools to optimize technician routes and response times.
• Ensure all equipment meets local compliance and safety standards.
• Partner with technical and operations teams to enhance service quality.
• Communicate effectively across all levels — from technicians to senior stakeholders.
• Lead regular team meetings, toolbox talks, and development check-ins.
• Support after-hours service as part of a rotating on-call schedule.

Qualifications

You Bring

• Proven experience in field service, operations, or technical team leadership
• Strong communication and interpersonal skills to engage stakeholders at all levels
• A track record of developing and implementing service processes and leading successful teams
• Confidence in managing budgets, meeting deadlines, and driving performance metrics
• Customer-focused mindset with hands-on experience in service delivery or retail environments
• Visionary thinking that translates into clear business strategies and measurable goals
• Adaptability to thrive under pressure and in dynamic environments

You Are

• A proactive, inclusive leader who motivates and develops people
• A clear communicator who builds trust and drives collaboration
• Organized, solution-oriented, and committed to safety, quality, and customer satisfaction

Additional Information

What can we offer you?

• Opportunity to work in acollaborative and innovative environment.
• Professional growth and developmentopportunities.
• Birthday Leave
• Competitive salaryandcomprehensive benefits package, including:
  • Health insurance (with the option to add family)
  • Employer pension 10% non-contributory pension contributions
  • Tenure Leave (can accrue more leave after from 5+ years of service)
  • Birthday Leave

Ready to grow your career with purpose?

Please apply by sending us your CV, a few words about yourself, and why you are interested in the position and joining TOMRA.Please write this in the field "Message to Hiring Team".

TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, colour, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.