UK Field Service Engineer - UPS

ZipRecruiter; Thame; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company specializing in critical power solutions seeks a Field Service Engineer to enhance its service and support team. This role involves commissioning, maintenance, and repair of UPS systems, providing hands-on technical support across the UK, and ensuring high-quality service delivery while adhering to industry standards. Ideal candidates will possess strong experience in UPS systems, along with excellent communication and problem-solving skills, ensuring customer satisfaction at all times.

Qualifications

• 2–5 years’ field experience in the UPS industry or related environments.
• Solid understanding of current regulations and codes of practice.
• Confident with AC and DC switchgear systems.

Responsibilities

• Performing commissioning, maintenance, and repairs on UPS systems.
• Providing technical support to customers and internal teams.
• Managing UPS installation projects and unit replacements.

Skills

Electricity principles

Electronics principles

Fault-finding skills

Problem-solving skills

Customer-facing skills

Adaptable mindset

Education

Professional Technical Bachelor’s Degree or equivalent experience

18th Edition IET Wiring Regulations

ECS Card (Approved Person)

Approved Person LV Qualification

Tools

MS Office

Service reporting tools

Job description

Job Description

Critical Power Supplieshas over 30 years of industry experience and specialises in delivering critical power solutions to businesses across a diverse customer base.We are expanding our service and support team and are looking for a Field Service Engineer to join our team.

ROLE OVERVIEW

As a Field Service Engineer, you will play a crucial role in ensuring the reliable operation of critical power systems. Your responsibilities will include commissioning, maintenance, service, and repair activities related to various uninterruptible power supply (UPS) solutions. Working in critical power environments, you will demonstrate excellent communication skills and take full ownership of your assigned tasks.

Responsibilities

As a Field Service Engineer at Critical Power Supplies, you’ll play a key role in delivering expert technical support and high-quality service to our customers across the UK. Your responsibilities will include:

•Performing start-ups, commissioning, preventative maintenance, and corrective repairs on various UPS systems (AC, DC, and SNMP cards).

•Leading installation and service projects in coordination with our sales and operations teams.

•Providing technical support to customers and internal departments, including Sales, Admin, and Operations.

•Ensuring all work is completed to the highest standards and in line with company, industry, and site-specific guidelines.

•Be a professional representative of Critical Power Supplies at all times, with a customer-focused and solution-oriented approach.

•Supporting colleagues and contributing to the day-to-day success of the service department.

•Attending training and development sessions to stay current with technology and support the team's growth.

•Promoting and protecting our brand by working collaboratively with customers, contractors, and partners.

•Accurately documenting site visits, service reports, and any issues identified or resolved.

•Managing UPS installation projects and unit replacements when required.

•Educating customers on their systems’ basic operation and flagging any concerns to help maintain uptime and performance.

•Ensuring all parts used are correctly labelled, documented, and returned according to company procedures.

•Complying with all safety, cyber security, and operational policies and procedures.

•Taking a proactive approach to continuous improvement, teamwork, and delivering a great customer experience.

Qualifications

•18th Edition IET Wiring Regulations (Electrician)

•ECS Card (Approved Person)

•Ideally holds an Approved Person LV Qualification

•Full UK Driving Licence (Clean)

•Professional Technical Bachelor’s Degree or equivalent hands-on experience in electrical engineering

Skills & Experience

•2–5 years’ field experience within the UPS industry or a related critical power environment

•Solid understanding of electricity and electronics principles, including current regulations and codes of practice

•Proven experience with DC battery builds and battery system maintenance

•Confident working with both AC and DC switchgear systems

•Strong fault-finding and problem-solving skills in high-pressure environments

•Excellent customer-facing skills; able to communicate clearly with clients, suppliers, and internal teams

•Strong IT skills, with proficiency in MS Office and familiarity with service reporting tools

•Adaptable and proactive mindset with a hands-on, “can-do” approach to challenges

•Able to work independently and manage time effectively across field-based assignments