UK Delivery Partner Manager, AMXL

Amazon; Romford; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a UK Delivery Partner Manager to enhance last-mile delivery operations. In this pivotal role, you will build and maintain strong relationships with delivery partners, ensuring compliance and efficiency in logistics processes. Your analytical skills will help identify performance improvements, while your communication abilities will facilitate smooth operations. Join a dynamic team focused on innovation and customer care, working with heavy items and expanding service capabilities across the UK and Europe. This position offers a unique opportunity to make a significant impact in a fast-paced environment.

Qualifications

• A degree in a relevant field is required.
• Experience in account management in a fast-paced environment is essential.

Responsibilities

• Support last-mile delivery partners to meet compliance and prepare routes.
• Manage partner relationships from contract initiation to performance tracking.

Skills

Account Management

Data Analytics

Stakeholder Communication

Proficiency in English

Education

Degree in Business Management or Related Fields

Tools

MS Office (Word, Excel, Outlook)

Job description

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Description

Our last-mile delivery partners are crucial to our service, and we work closely with them to ensure deliveries of all sizes reach their destinations. As a Senior Account Manager, you’ll foster strong relationships with our partners, build connections, help implement efficient delivery processes, and resolve any issues they encounter, aiming to establish long-term successful partnerships.

Key job responsibilities

• Support last-mile delivery partners across the UK and Europe to meet compliance requirements and prepare routes.
• Hold regular meetings with partners.
• Resolve partner pain points.
• Use data to understand partner performance and support improvements.

A day in the life

You’ll be based at one of our sites, allowing close oversight of the delivery process and visibility to guide our logistics partners. You’ll manage all aspects of partner relationships, from contract initiation to performance tracking. Clear communication is essential; you’ll maintain daily contact with your partners to ensure smooth delivery operations.

About The Team

Amazon Extra Large (AMXL) handles heavy items like furniture and large appliances. Our team manages the entire service, including supply chain, delivery, and returns. We provide extra customer care by unpacking, assembling, installing, and removing old items, focusing on safety, productivity, and innovation. We plan to expand our fulfillment centers and delivery stations across the UK and Europe. Our team includes operations, supply chain, business intelligence, and project management professionals, each vital to our growth.

Basic Qualifications

• A degree.
• Relevant experience in account management in a fast-paced environment.
• Proficiency in verbal and written English and the local language.
• Experience with MS Office (Word, Excel, Outlook).
• Experience using data analytics to solve performance issues.

Preferred Qualifications

• Experience in logistics, transportation, supply chain, or distribution.
• Stakeholder communication experience, including with leadership.
• Degree in business management, economics, law, engineering, or related fields.

Amazon is an equal opportunity employer committed to diversity and inclusion. We value your experience and skills and are dedicated to protecting your privacy. For accommodations during the application process, visit this link.