UK Consumer Insights Market Lead

eBay Inc.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading e-commerce platform is seeking a skilled consumer insights professional in London. The role involves conducting research, translating insights into actionable strategies, and collaborating with senior management. Candidates should have 6-8 years of relevant experience and a strong understanding of UK consumers. This position offers the chance to impact eBay's growth in the UK market.

Qualifications

• 6-8 years of experience in research and insights focused on consumer/retail.
• Experience in leading insights projects specific to the UK market.
• Strong communication skills with the ability to present complex insights clearly.

Responsibilities

• Lead the UK learning and research plan as a consumer expert.
• Translate insights into solutions for business challenges.
• Author executive reports with strategic recommendations.

Skills

Consumer insights

Research methodologies

Data analysis

Strategic thinking

Collaboration

Job description

Overview

At eBay, we’re changing how the world shops and sells. Our UK business is looking for an experienced consumer insights professional with a strong consultation background to generate insights and drive actions that directly impact eBay’s UK market growth. This position conducts ad-hoc research and distills insights from existing research across markets. Reports to the Global Consumer Insights Senior Manager, Global Markets.

Responsibilities

• Lead and execute the UK learning and research plan, acting as a consultant, consumer expert, and thought leader to the UK business. Ensure plans are deeply rooted in consumer centricity, provide clarity, connect the customer voice to actions, and inspire outcomes.
• Translate insights into action and solutions for business problems and critical issues; drive action and impact from insights with senior management; act as a thought partner to the UK leadership team.
• Author executive-level reports and provide informed recommendations to senior business partners that lead to action.
• Build and maintain strong relationships with cross-functional partners to understand challenges, define the research roadmap, and drive actions through insight delivery.
• Gather diverse ideas across the organization and align on a mutually agreed direction.
• Provide monthly reporting on consumer metrics.

Qualifications

• Approximately 6-8 years of related work experience in research and insights with a focus on consumer and/or retail.
• Experience leading insights projects in the UK and strong understanding of UK consumers.
• Strong research and insights technical skills: designing, planning, and managing primary and secondary, qualitative and quantitative research using advanced methodologies (e.g., semiotics, conjoint) and the latest techniques (agile, AI).
• Proven ability to distill actionable insights from complex data and present findings clearly; capable of guiding strategic direction with consumer-centric insights.
• Ability to work on complex business issues and projects tied to critical business needs; strong business acumen and understanding of company strategy and priorities in managing insights work.
• Ability to manage multiple longer-term projects and support multiple internal partners with effective prioritization of efforts and resources.
• Willingness to respectfully challenge or defend decisions, proactively raise issues, and bring relevant insights to guide decision-making.

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