UK Community Operation Specialist

BYD Europe; Uxbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading green energy technology provider in Uxbridge is seeking a Community Operation Specialist to build client relationships and enhance community engagement. The ideal candidate will have at least 3 years of experience, a solid understanding of electric vehicles, and excellent communication skills. This position offers competitive benefits including a salary based on experience and a 25-day holiday allowance.

Benefits

Competitive salary based on experience

25 Days annual holiday allowance plus bank holidays

Workplace pension

Car Salary Sacrifice Scheme

Commuting Allowance

Team building events and employee learning opportunities

Qualifications

• Minimum 3 years experience in a relevant role.
• Good understanding about electric vehicles and/or buses required.
• Prove your right-to-work in the U.K is essential.

Responsibilities

• Develop and enforce community guidelines.
• Plan and execute operation strategies.
• Respond to user inquiries and guide discussions.
• Create high-quality community content.
• Track and analyze key community metrics.

Skills

Understanding of electric vehicles

Proactive approach

Team player

Computer knowledge

Good command of English

Education

Bachelor's degree or above

Tools

MS Office

Job description

About the role

We are currently seeking a Community operation specialist to utilise their knowledge of the automotive industry to join their team. Working with BYD presents the chance to offer new and existing clients significant and advanced benefits. You will be building client relationships as you identify project opportunities within the new and fast-growing sector.

Main Tasks and responsibilities:

1. Develop and enforce community guidelines to regulate user behavior and content publishing;

2. Plan and execute daily, weekly, and monthly operation strategies, such as topic discussions, user check-ins, and knowledge sharing;

3. Respond to user inquiries, guide discussions, and maintain a positive community atmosphere to boost engagement;

4. Create high-quality community content (e.g., articles, visuals, videos, event copy) based on product, brand, and user needs;

5. Participate in planning community sections, content calendars, and trending topic engagement;

6. Assist in designing exclusive community activities such as UGC campaigns, quizzes, and leaderboards;

7. Identify and engage highly active users, KOCs, and core fans, build strong relationships, and encourage content contributions;

8. Track and analyze key community metrics (e.g., new members, engagement rate, retention rate, conversion rate);

9. Monitor user feedback and public sentiment, address issues promptly, and provide early warnings for potential crises.

10. In charge of community lead management

Ideal candidate profile:

• Minimum 3 years experience;
• Bachelor's degree and above preferred;
• Good understanding about electric vehicles and/or buses required;
• Good command of English is essential, both written and verbal;
• Proactive approach and result-oriented;
• Good team player;
• Computer knowledge and efficiency, including MS Office;
• Prove your right-to-work in the U.K is essential.

Benefits:

• Competitive salary based on experience and qualification;
• 25 Days annual holiday allowance plus bank holidays;
• Workplace pension;
• Car Salary Sacrifice Scheme Available;
• Commuting Allowance;
• Team building events and employee learning opportunities.

About BYD UK

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses and all-electric forklift trucks. BYD is expanding its UK operations to support a growing portfolio of electric bus projects.