UK- Community Operation Specialist

BYD Europe; Denham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading green energy provider in the UK is seeking a Community Operation Specialist to build client relationships and enhance community engagement. This role involves developing community guidelines, creating content, and fostering user interaction. The ideal candidate will have experience in social media management and excellent communication skills. The company offers a competitive salary, 25 days of holiday, and various benefits including a pension scheme.

Benefits

Competitive salary

25 days' holiday

Pension scheme

Car Salary Sacrifice Scheme

Commuting allowance

Team-building events

Learning and development opportunities

Qualifications

• Experience in Social Media management and content creation.
• Excellent interpersonal, communication, and customer service skills.
• Hands-on experience with ERP and CRM systems.

Responsibilities

• Develop and enforce community guidelines to regulate user behaviour and content.
• Plan and execute operation strategies for community engagement.
• Create high-quality community content based on user needs.

Skills

Social Media management

Content creation

Time management

Interpersonal skills

Communication skills

Customer service

Analytical skills

Multitasking

Tools

MS Office Suite

ERP systems

CRM systems

Job description

About the role

We are currently seeking a Community Operation Specialist to utilise their knowledge of the automotive industry to join their team. Working with BYD presents the chance to offer new and existing clients significant and advanced benefits. You will be building client relationships as you identify project opportunities within the new and fast-growing sector.

Main Tasks and Responsibilities

1. Develop and enforce community guidelines to regulate user behaviour and content publishing;
2. Plan and execute daily, weekly, and monthly operation strategies, such as topic discussions, user check-ins, and knowledge sharing;
3. Respond to user inquiries, guide discussions, and maintain a positive community atmosphere to boost engagement;
4. Create high-quality community content (e.g., articles, visuals, videos, event copy) based on product, brand, and user needs;
5. Participate in planning community sections, content calendars, and trending topic engagement;
6. Assist in designing exclusive community activities such as UGC campaigns, quizzes, and leaderboards;
7. Identify and engage highly active users, KOCs, and core fans, build strong relationships, and encourage content contributions;
8. Track and analyse key community metrics (e.g., new members, engagement rate, retention rate, conversion rate);
9. Monitor user feedback and public sentiment, address issues promptly, and provide early warnings for potential crises;
10. In charge of community lead management

Ideal candidate profile

• Experience in Social Media management and content creation
• Good time management and organisational skills
• Excellent interpersonal, communication, and customer service skills
• Hands-on experience with ERP and CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Analytical and multitasking skills
• Ability to work well as part of a team, but also be able to make decisions and complete tasks independently
• With Right-to-Work in the UK

What We Offer

• A competitive salary reflecting your experience and qualifications
• 25 days’ holiday each year (plus bank holidays)
• A workplace pension to help secure your future
• Access to our Car Salary Sacrifice Scheme
• Commuting allowance support
• Fun and engaging team-building events
• Opportunities for ongoing learning and development

About BYD UK

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses and all-electric forklift trucks. BYD is expanding its UK operations to support a growing portfolio of electric bus projects.