UK Associate Retail Floor Lead

Whole Foods Market; Greater London; On-site; GBP 17,413 - 22,637; Full time

Benefits offered by this job

Health insurance

Retirement plan benefits

Paid time off

Store discount

Job summary

A leading grocery retailer in Greater London is seeking a Retail Team Lead to oversee store operations, support team members, and ensure customer satisfaction. This role requires at least 24 months of retail experience, including a year in leadership, along with strong organizational skills and dedication to food safety. The ideal candidate will be energetic, motivational, and possess a commitment to teamwork and company values, while also being able to work flexible hours.

Qualifications

• 24+ months retail experience, including 12+ months of team leadership.
• Food safety certification commitment within 6 months of hire.
• Ability to lift fifty pounds and work in a cold environment.

Responsibilities

• Support all aspects of store operations as a shift leader.
• Select, train, and mentor Retail Team Members.
• Ensure compliance with food safety and operational procedures.

Skills

Customer service orientation

Team leadership

Organizational skills

Food safety certification

Interpersonal skills

Mathematical skills

Tools

Microsoft Office

Forklift

Job description

Retail Team Lead (Commercial) - Kingston

Location: London, England, United Kingdom

Base pay range

$17.00/hr - $22.10/hr

Responsibilities

• Support Retail Floor Lead in all aspects of store operations, including acting as a shift leader and providing clear guidance to Retail Floor Team Members.
• Foster a positive environment of teamwork, respect, and high morale. Support and model WFM (Whole Foods Market) vision and goals.
• Select, train, develop, mentor, motivate, and coach Retail Team Members to maintain a high-performance team and reduce turnover.
• Ensuring Retail Floor Team Members complete required training within designated deadlines.
• Provide timely feedback to Team Leader and assist with conducting Team Members’ job dialogues on time.
• Support Store Leader in efficiently operating the store to achieve all sales, labor, budgeted expense targets and contribution goals.
• Support front-end responsibilities including cash handling, staffing and operational efficiency to customer wait times.
• Maintain and support overall store cleanliness and maintenance.
• Adhere to Standard Operating Procedures (SOPs).
• Follow WFM’s food safety, organics, and cleaning and maintenance guidelines, promptly addressing hazards or violations.
• Participate in fiscal period and quarter end inventories.
• Stay informed on company and store level information and communications from Operational Area and Team Leader.
• Model and cultivate effective cross-store communication, including required morning and evening store huddles.
• Support and back up the Inventory Data Specialist with receiving and SSS (Store Scanning Specialist) duties, including accurate retail pricing and proper signage throughout the store.

Knowledge, Skills & Abilities

• Meet all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members.
• Will be cross‑trained and provide support across all areas of the store.
• Food safety certification; if not currently certified, will commit to completing certification within 6 months of hire.
• Advanced knowledge of products, buying, pricing, merchandising, and inventory management.
• Proper use of equipment, including knives, personal protective equipment, forklift, pallet jacks, hand trucks, six‑wheel carts, baler (must be 18 years of age or older) and all other equipment used during preparation and clean up within department and store.
• Advanced knowledge of regulatory and safety policies and procedures.
• Strong organizational skills.
• Ability to prioritize and delegate tasks effectively.
• Excellent interpersonal, motivational, team building and leadership skills.
• High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Proficiency with email, Microsoft Office, and operations‑related applications.

Desired Work Experiences

• 24+ months retail experience including 12+ months of team leadership experience.

Physical Requirements/ Working Conditions

• Must be able to lift fifty pounds.
• In an 8‑hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32°F (freezing), 32–40°F (refrigerators), >90°F.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Note

The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position.

Benefits

Whole Foods Market offers “Whole Benefits” which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire.