UI/UX Lead

Natterbox Limited; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative SaaS company is seeking a talented UI/UX Lead to shape the user experience across its platform. In this pivotal role, you will develop and execute a comprehensive UI/UX strategy, ensuring designs are user-centered and aligned with business objectives. Collaborating with Product Managers and Engineers, you will lead the design process from research to prototyping, advocating for design thinking and user-first approaches. This is a fantastic opportunity to make a significant impact in a fast-growing organization that values exceptional user experiences and offers flexible hybrid working arrangements.

Benefits

Flexible working

25 days holiday increasing to 30

PerkBox benefits

EAP via Your Care

Private health care

Share options

Qualifications

• Proven experience in UI/UX design with a strong portfolio.
• Expertise in design tools and conducting user research.

Responsibilities

• Develop and execute UI/UX strategy aligned with product vision.
• Lead design process from user research to final design.

Skills

UI/UX Design

User Research

Usability Testing

Design Systems

Communication Skills

Advocating for User Needs

Education

3+ years in UI/UX Design

Tools

Figma

Sketch

Adobe Creative Suite

React

Job description

Natterbox is a fast-growing SaaS company transforming the way businesses interact with their customers through voice solutions integrated into Salesforce. We believe in delivering exceptional user experiences that drive customer satisfaction and engagement. As we scale, we’re looking for a talented UI/UX Lead to take ownership of the design and user experience across our platform.

As the UI/UX Lead, you will play a pivotal role in defining and implementing the user interface and experience strategy for our products. You will collaborate closely with Product Managers, Engineers and other stakeholders to design intuitive, engaging, and accessible experiences for our users. You will be responsible for leading the design process and ensuring consistency across our product suite.

Requirements

What you’ll do

1. Develop and execute a comprehensive UI/UX strategy aligned with Natterbox’s product vision.
2. Lead the end-to-end design process, from user research and concept ideation to wireframing, prototyping, and final design.
3. Ensure designs meet user needs, business objectives, and technical feasibility.
4. Challenge design approaches and ensure the outputs are aligned to the designs.
5. Collaborate with cross-functional teams, including Product Managers, Engineers, and Customer Success, to create user-centered designs.
6. Act as the primary advocate for design thinking and user-first approaches within the organisation.

Standards and Best Practices

1. Establish and maintain design systems, guidelines, and best practices to ensure consistency across products.
2. Conduct usability testing, analyse user feedback, and iterate designs based on data-driven insights.

What you’ll need

1. Proven experience (3+ years) in UI/UX design.
2. Strong portfolio showcasing a range of design projects, with an emphasis on SaaS products.
3. Expertise in design tools such as Figma, Sketch, Adobe Creative Suite, or similar.
4. Proficiency in conducting user research, usability testing, and applying insights to design.
5. Strong understanding of design systems, accessibility standards, and responsive design principles.
6. Excellent communication and presentation skills, with the ability to articulate design decisions and advocate for user needs.
7. Experience with Salesforce integrations or telephony solutions.
8. Familiarity with React for effective collaboration with developers.
9. Knowledge of AI-driven design tools and methodologies.

Benefits

1. Flexible, hybrid working with around 1 day a week in the office.
2. 25 days holiday increasing to 30 days (excluding public holidays).
3. PerkBox giving a range of personalised benefits.
4. EAP via Your Care.

After a successful probation period, you will also receive:

1. Private health care with Vitality.
2. Share options.

Note that some benefits are non-contractual and provided at the Company’s discretion.