UHN Volunteer Services Administrative Officer

Northampton General Hospital NHS Trust; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare institution in Northampton seeks an Administrative Officer to manage volunteer services. Ideal candidates will possess excellent communication skills, strong organisational abilities, and familiarity with NHS guidelines. Responsibilities include managing volunteer rotas, providing administrative support, and creating marketing documents. A commitment to inclusivity is essential. This role offers an opportunity to contribute positively to the community.

Qualifications

• Ability to work independently and as part of a team.
• Ability to multi-task in a dynamic environment.
• Experience in administration management and handling enquiries.

Responsibilities

• Manage the volunteer rota and ensure support for patients.
• Act as the contact point for enquiries to Volunteer Services.
• Provide administrative support to volunteers and coordinators.
• Coordinate recruitment campaigns for new volunteers.
• Ensure compliance with NHS guidelines regarding volunteer recruitment.
• Create marketing documents for stakeholders.
• Manage volunteer management software and ensure data accuracy.

Skills

Excellent communication and interpersonal skills

Strong organisational skills

Experience with data collection

Familiarity with NHS guidelines

Experience with Canva or similar tools

Experience with volunteer management software

Commitment to inclusive volunteering

Tools

Canva

Volunteer management software

Job description

Overview

The position is a Group role with requirements to work at both Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. The Volunteer Services across the University Hospitals of Northamptonshire is a challenging and changing environment. As an Administrative Officer, you will have excellent communication and interpersonal skills, the ability to multi-task, and you will support our volunteers and staff.

Responsibilities

• Manage the volunteer rota-s (desks/guides/buggy/runners/response) to ensure volunteers support patients throughout the hospital.
• Act as the point of contact for routine enquiries to Volunteer Services, using judgement and decision making to ensure satisfactory outcomes.
• Provide administrative support to volunteers and coordinators, focusing on data collection, administration management, and day-to-day enquiries from all stakeholders. Maintain high levels of organisational skills.
• Oversee administrative tasks related to recruitment of new volunteers to ensure adherence to NHS guidelines; coordinate recruitment campaigns in support of Volunteer Services Coordinators to attract new volunteers and promote inclusivity and accessibility.
• Provide input into the work of the Trust to support the achievement of its vision and values.
• Ensure office standards are maintained, delivering professional, empathetic, and exceptional customer service at all times.
• Utilise Canva and/or other creative systems to create marketing documents for internal and external stakeholders.
• Maintain overall oversight and management of the volunteer management software tool (Better Impact); ensure data is accurately recorded and volunteers are compliant with use.
• Daily use of Volunteer management systems.

Qualifications / Skills

• Excellent communication and interpersonal skills; ability to work independently and within a team.
• Strong organisational skills and the ability to multi-task in a dynamic environment.
• Experience with data collection, administration management, and handling day-to-day enquiries.
• Understanding of NHS guidelines related to volunteer recruitment.
• Experience with Canva or similar creative tools; ability to create marketing documents.
• Experience with volunteer management software (e.g., Better Impact) and data accuracy/compliance requirements.
• Commitment to inclusive, accessible volunteering and serving a diverse community.

Our Values and Equal Opportunities

University Hospitals of Northamptonshire is committed to Our Excellence Values: Compassion, Accountability, Respect, Integrity, and Courage. We value inclusive communication and encourage applications from all communities. We are a Defence-positive trust, supporting reservists, veterans, spouses and partners. We encourage applications from people who identify with protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds, as these groups are underrepresented in our hospitals. We strive to create an inclusive and collaborative environment with active Networks supporting colleagues from all backgrounds to ensure a sense of belonging.

Contact for Further Details / Informal Visits

Name: Michelle Barnes

Job title: Deputy Head of Volunteer Services

Email: [e-mail]

Telephone: [phone]