UEMR Configuration Specialist

Northwestern Counseling & Support Services, Inc.; St Albans; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Configuration Specialist to manage and support a Unified Electronic Medical Record system. This remote role requires strong analytical skills and experience with EHR systems. Join a recognized best workplace in Vermont and enjoy a comprehensive benefits package, including student loan forgiveness.

Benefits

Employer-matched retirement plan

Educational support

$5,000 in student loan forgiveness

Qualifications

• 2-3 years of experience with Electronic Health Records or Healthcare Management Systems.
• Knowledge of healthcare information systems and workflows in behavioral health.

Responsibilities

• Design, configure, troubleshoot, and maintain the EMR system.
• Provide excellent customer service and support to users.
• Create and maintain documentation for EMR system administration.

Skills

Analytical Skills

Communication Skills

Customer Support

Problem Solving

Education

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Business

Bachelor’s degree in Information Systems

Tools

Microsoft Excel

DBeaver

Job description

Job Details

Job Location: Saint Albans, VT

Position Type: Full Time

Salary Range: Undisclosed

Description

Northwestern Counseling & Support Services, Inc. is seeking a qualified, energetic individual to join our team as a Configuration Specialist. This is a fully remote position for residents of Vermont or Massachusetts.

As part of our team, you will execute configuration tasks and provide client-specific configurations in alignment with business and stakeholder requirements for a Unified Electronic Medical Record (UEMR) shared by four mental health agencies in Vermont. Your responsibilities include system analysis, design, development, maintenance, and supporting users of the EMR. Our ideal candidate has significant professional experience related to business processes, strong analytical and communication skills, and the ability to work well with others. You should be a detail-oriented, self-starter with experience in customer support and a passion for systems improvement. The Configuration Specialist plays a crucial role in the analysis, configuration, implementation, maintenance, and support of the EMR application, Netsmart’s myAvatar.

Key Responsibilities:

1. Work closely with clinical, technical, and administrative teams to design, configure, troubleshoot, and maintain the EMR system to meet the needs of our behavioral health environment.
2. Receive user inquiries primarily via Basecamp, Service Desk, and Deskpro regarding configuration changes, product functionality, or issues; research with the user to diagnose the issue and develop creative solutions within established timelines.
3. Provide excellent customer service, prompt follow-up to user issues, and proactive problem solving.
4. Provide level II support to internal EMR help desk staff.
5. Confirm successful testing of application changes in production and non-production environments.
6. Manage and review UAT testing requirements, assisting with UAT testing monthly and during application rollouts.
7. Create and maintain comprehensive documentation, including implementation guides, user guides, training materials, and knowledge bases for EMR system administration and use.
8. Act as a subject matter expert for system users, answering technical questions and providing training as needed.
9. Run simple SQL queries within DBeaver or other database management tools.

At NCSS, we offer a comprehensive benefits package that includes supervision toward licensure, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position offers an opportunity for $5,000 in student loan forgiveness upon successful completion of your 6-month introductory period. Join our team at NCSS, recognized as a 2025 Best Places to Work in Vermont!

Requirements & Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Information Systems, or a related field; equivalent experience will be considered.
• 2-3 years of experience with Electronic Health Records (EHR), Healthcare Management Systems (HMS), or other clinical software platforms.
• Knowledge and experience with healthcare information systems or understanding of processes and workflows common in behavioral health.
• Proficiency in Microsoft Excel and other MS Office tools.
• Strong analytical and critical thinking skills.