Ucr Healthcare Assistant

East Of England Community Health And Care Nhs Trust; King's Lynn; On-site; GBP 26,000 - 27,000; Full time

Job summary

East of England Community Health and Care NHS Trust is recruiting Band 3 Healthcare Assistants for the Urgent Community Response team in Kings Lynn. The role involves personal care, medication support, wound care and night-sits across home-based settings. Regular supervision and professional development are provided.

The service focuses on preventing hospital admissions, enabling safe home-based care and supporting discharges where needed. A full-time, permanent contract is offered.

Qualifications

• Essential: NVQ Level 3, or equivalent knowledge and experience.
• Essential: GCSE English and Maths (Grade C or equivalent).
• Experience in health or social care setting is desirable.

Responsibilities

• Contribute to delivery of care pathways for long-term conditions, palliative care and rehabilitation.
• Work within the Urgent Community Response Team to prevent unnecessary hospital admission.
• Support early discharge from hospital and coordinate with other health professionals.
• Collaborate with statutory/non-statutory agencies for a seamless, integrated service.

Skills

Communication skills

Teamwork

Empathy

Initiative

Ability to work under pressure

Flexibility

Observation & reporting

Escalation to senior staff

Motivation

Dignity and respect

Education

NVQ Level 3 or equivalent

GCSE English and Maths (grade C)

Job description

Job summary

Exciting opportunity - Come and join us.

Don't miss out on this opportunity to join the expanding Urgent Community Response Team. We are looking for a Healthcare Assistant who enjoys the diversity and variety of caring for patients in crises within their own home, as well as supporting people to have the best possible quality end of life care.

Main duties of the job

This role involves providing personal care, meal preparation and medication support, wound care, prompting prescribed exercise programmes, providing prescribed equipment and completing night-sits. Good communication and collaboration as part of the Urgent Community Response nursing and therapy team is essential. You will have regular supervision and professional development opportunities.

Urgent Community Response is a short term service, we make people safe and refer them on to other appropriate services as needed. Our focus is primarily admission avoidance to secondary care, keeping people safe in their own homes, including people at the end of their life, and also supporting discharges from secondary care or in-patient units.

The role also supports community Nursing teams with Wound care and injections.

About us

We are recruiting an additional Band 3 Healthcare Assistants to the Urgent Community Response team at this Outstanding organisation. Working alongside our existing HCAs, our nurses and therapists, you will assist in ensuring the continued successful delivery of this service.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Details

Date posted: 23 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 839-8385235-BM
Job locations: St James Clinic, Exton's Rd, Kings Lynn, PE30 5NU, United Kingdom

Job responsibilities

• To contribute to the delivery of care pathways for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.
• To work within the Urgent Community Response Team to prevent unnecessary admission to hospital.
• To work within the Urgent Community Response Team to support early discharge from hospital.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

Person Specification

Qualifications

• Essential: NVQ Level 3, or equivalent knowledge and experience
• Essential: Good general education, including GCSE Grade C in English and Maths

Knowledge, Skills and Abilities

• Essential: Experience of working within a health or social care setting
• Essential: Able to communicate effectively using the English language in both verbal and written form
• Essential: Good interpersonal skills
• Essential: Able to work as part of a team
• Essential: Highly motivated
• Essential: Able to provide high standards of care
• Essential: Tact and diplomacy
• Essential: Empathy and sensitivity
• Essential: Ability to use own initiative
• Essential: Awareness of the need to **escalate** to senior staff
• Essential: Good observational and reporting skills
• Essential: Ability to manage stressful situations
• Essential: Work flexibly to accommodate patient/service needs
• Desirable: Experience of working within a community care setting
• Desirable: Knowledge of SystmOne

Personal Qualities

• Professional appearance
• The ability to kneel, bend and stoop, and work in cramped environments
• Able to manoeuvre limbs of around 5-6kg
• Able to manoeuvre patients using handling aids
• Be reliable

Other

• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families
• Must hold full and valid driving licence and have access to a vehicle
• Be able to make own travel arrangements to patients, clinics, base and meetings as required
• This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: East of England Community Health and Care NHS Trust

Address: St James Clinic, Exton's Rd, Kings Lynn, PE30 5NU, United Kingdom

Employer's website: https://www.eastofenglandcommunityhealthandcare.nhs.uk/

Employer contact details

For questions about the job, contact: Clinical Operations Manager, Charlotte Jones, [e-mail], 07774334827

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored.