UCL HR Support Apprentice

Getting In Limited; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an enthusiastic HR Support Apprentice to deliver first-line administrative support in a dynamic environment. This role involves providing exceptional customer service, assisting with recruitment processes, and maintaining accurate HR records. The apprentice will gain valuable experience while studying for a Foundation Certificate in People Practice. Join a leading university that is committed to tackling global challenges and fostering talent development. If you are a proactive individual with a positive attitude and a passion for HR, this opportunity is perfect for you!

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and organizational skills are crucial for success.

Responsibilities

• Provide first line HR administrative support and advice.
• Collaborate on end-to-end recruitment processes and onboarding.
• Maintain HR records and support leaver arrangements.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Team working

Education

Foundation Certificate in People Practice

Job description

To provide first line HR Administrative support in a customer focused, effective, efficient and proactive manner. Supporting users and working collaboratively with HR colleagues.

Duties and Responsibilities

HR Advice and Guidance:

• Delivering excellent customer service on a range of HR queries and requirements, providing solutions, advice and support. Taking ownership through to resolution, escalating complex situations as appropriate with diplomacy and sensitivity.
• Demonstrating energy, enthusiasm and positivity.
• Adapting communication style to suit the needs of users/colleagues.
• Developing an understanding of user needs and the services, systems and processes HR provides to UCL.

Recruitment and Resourcing:

• Working as part of a team to collaboratively support the end-to-end recruitment process.
• Covering PGTA, substantive, temporary and honorary appointments.
• Carrying out activities to smoothly onboard new joiners (such as IT access, building access etc.).
• Making full use of the university Applicant Tracking System, ensuring a positive candidate experience and a full audit trail of activity.

HR Lifecycle Administration:

• Processing timely and accurate requests for changes related to the employee lifecycle.
• Keeping HR records updated, and ensuring accuracy. Utilizing UCL systems and services.
• Providing and interpreting HR data, management reports and records.
• Supporting arrangements for leavers.
• Understanding the importance of confidentiality, acting with honesty and integrity.

General:

• Spotting, suggesting and supporting opportunities to improve HR processes.
• Developing a good understanding of HR legislation and the HR Policy framework of UCL.
• Taking part in HR professional development activity, networking and UCL citizenship.
• Following and actively promoting the UCL Ways of Working.
• Being flexible and carrying out any other duties within the scope, spirit and purpose of the job as requested by the line manager.
• This job description may be reviewed and be subject to amendment in consultation with the post holder.

Vacancy Title

UCL HR Support Apprentice

Employer Description

UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the biggest global challenges. The Human Resources Division provides high-quality people services that enable attraction, retention, reward, wellbeing, and development of globally leading talent.

Vacancy Location

Bidborough House, 38-50 Bidborough Street, London WC1H 9BT

Wage Frequency

Custom

Number of Vacancies

3

Vacancy Reference Number

1000309509

Key Dates

Apply From

21/03/2025

Closing Date For Applications

2025-04-04 23:59:59

Interview Begin From

Possible Start Date

2025-09-01 00:00:00

Training

As part of this apprenticeship, the apprentice will study the Foundation Certificate in People Practice accredited by the CIPD. Apprentices will be required to attend a series of workshops to study 4 mandatory modules:

• Business, Culture and Change in Context
• Principles of Analytics
• Core Behaviours for People Professionals
• Essentials of People Practice

HR Support Level 3 Apprenticeship Standard:

• You will also receive full training and support from the apprenticeship team to increase your skills.
• Your training will include gaining a Level 3 HR Support qualification.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non-judgemental, Patience, Positive attitude, Hard-working.