UCARMHSS Service Manager

Integrated Care System; Cambridge; On-site; GBP 55,000 - 63,000; Full time

Job summary

A leading mental health organization is seeking an experienced Service Manager to oversee the Universities of Cambridge and Anglia Ruskin Mental Health Student Service. This role involves managing service delivery, supporting diverse populations with complex mental health needs, and fostering partnerships with universities. The ideal candidate will have extensive experience in mental health services, strong leadership skills, and a commitment to improving student outcomes. This full-time position is located in Cambridge offering a salary between £55,690 to £62,682 pro rata.

Qualifications

• Extensive experience as a senior professional or manager.
• Evidence of successful working within multi-disciplinary teams.
• Evidence of clinical supervision training &/or experience.

Responsibilities

• Lead and manage UCARMHS services delivery within Cambridge.
• Ensure services are delivered within a clinical governance framework.
• Promote ongoing service improvement within the team.

Skills

Good interpersonal skills

Leadership ability

Ability to foster inter-agency relationships

Education

Degree or equivalent experience

Job description

Go back Cambridgeshire and Peterborough NHS Foundation Trust

UCARMHSS Service Manager

The closing date is 12 August 2025

We are seeking an experienced, innovative, and enthusiastic Service Manager to join our exciting new Universities of Cambridge and Anglia Ruskin Mental Health Student Service (UCARMHSS) pilot which is set to launch in 2025.This new service will offer multiple pathways: psychiatry, psychology, and care coordination, allowing students to access tailored interventions. The goal is to improve access to support for students' mental health, inform about available support, and guide them in managing their mental health.Key features of the service include:o A focus on student needs rather than diagnosis, with every referral undergoing thorough triage and, where necessary, formulation assessments.o Proactive support to help students succeed academically and socially at university.o Flexible access to services, with face-to-face, telephone, video, and other online options available to meet individual preferences.o Comprehensive care coordination, encompassing assessment, case management, self-management support, and liaison with university services.

Main duties of the job

To lead and manage service delivery of UCARMHS services within Cambridge; delivering safe and effective high-quality services, within the available resources, to achieve agreed targets.

The post holder will provide leadership and expertise to the UCARMHSS Service to deliver services within the agreed service model, working with staff within the University of Cambridge and Anglia Ruskin University , and other stakeholders, maintaining effective working relationships with CPFT Service Managers within the teams and Directorate.

The post holder will work to establish and sustain effective multi-disciplinary working within and across teams and develop effective local partnerships with both the University of Cambridge and Anglia Ruskin University.

The post holder will have expertise in providing support to a diverse population that can present with complex mental health needs whilst maintaining high functioning and moving between NHS trust catchment areas.

About us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

1. To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.2. To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with Trust governance arrangements.3. To promote an ongoing process of service improvement within the team.4. Participate in the development and redesign of the service with support from the Directorate Senior Leadership Team.5. To provide leadership within the team, supporting and developing the team to provide effective services.6. To maintain an appropriate working environment.7. To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action.8. To use creative and dynamic approaches to workforce development alongside a commitment to increasing diversity and inclusion alongside the project team.

The UCARMHSS service will be hosted at the University of Cambridge Student Services Centre (SSC). The SSC is home to many student-serving departments across the University, including UCARMHSS. The SSC is in Cambridge city centre (Benet Street, New Museums Site, Cambridge, CB2 3PT) and is marked on this University map. The service operates on the 3rd floor of the building, alongside the Mental Health Advice Service (MHAS), the University Counselling Service (UCS), the Postgraduate Wellbeing Service (PWS) and the Harassment and Violence Support Service (HVSS).

Person Specification

Education / Qualifications

• Degree or equivalent experience

Experience

• Extensive experience as a senior professional or manager
• Evidence of successful working within multi-disciplinary teams
• Evidence of excellent understanding of mental health services, models and outcomes
• Evidence of clinical supervision training &/or experience
• Evidence of effective working with service users, carers and other key partners - internal and external
• Experience of operational management of teams
• Experience in working in or managing CAMH services or related children's services or related adult mental health services
• Experience in research and/or service evaluation work
• Experience of working with wider stakeholder groups
• Knowledge of policy and legislation relating to mental health and social care services
• Excellent understanding of mental health clinical models
• Evidence of leadership ability, able to influence, involve and develop individuals and teams
• Ability to use performance management information and demonstrate understanding of performance information
• Experience in audit
• Experience managing feedback, investigation of complaints or similar

Skills & Abilities

• Good interpersonal skills and the ability to foster good inter-team/inter-agency working relationships
• Committed to personal and team development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridgeshire and Peterborough NHS Foundation Trust

Address

University of Cambridge Student Services

£55,690 to £62,682 a yearper annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

310-MCYPF-6913185-A

Job locations

University of Cambridge Student Services