UCARMHSS Service Manager

Cambridgeshire and Peterborough NHS Foundation Trust; Cambridge; On-site; GBP 40,000 - 55,000; Full time

Job summary

A regional health foundation trust in Cambridge is seeking a Service Manager to lead and enhance mental health services within a clinical governance framework. The ideal candidate should have extensive experience in mental health and proven leadership skills. Responsibilities include ensuring effective service delivery and promoting ongoing service improvement.

Qualifications

• Extensive experience as a senior professional or manager.
• Evidence of successful working within multi-disciplinary teams.
• Excellent understanding of mental health services.
• Evidence of clinical supervision training.
• Evidence of effective working with service users and partners.

Responsibilities

• Ensure responsive and effective service to users and carers.
• Deliver services within a robust clinical governance framework.
• Promote ongoing service improvement within the team.
• Provide leadership and support within the team.

Skills

Good interpersonal skills

Ability to foster inter-team relationships

Leadership ability

Understanding of performance management

Education

Degree or equivalent experience

Professional qualifications

Job description

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Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

1. To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.
2. To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with Trust governance arrangements.
3. To promote an ongoing process of service improvement within the team.
4. Participate in the development and redesign of the service with support from the Directorate Senior Leadership Team.
5. To provide leadership within the team, supporting and developing the team to provide effective services.
6. To maintain an appropriate working environment.
7. To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action.
8. To use creative and dynamic approaches to workforce development alongside a commitment to increasing diversity and inclusion alongside the project team.

The UCARMHSS service will be hosted at the University of Cambridge Student Services Centre (SSC). The SSC is home to many student-serving departments across the University, including UCARMHSS. The SSC is in Cambridge city centre (Bene't Street, New Museums Site, Cambridge, CB2 3PT) and is marked on this University map. The service operates on the 3rd floor of the building, alongside the Mental Health Advice Service (MHAS), the University Counselling Service (UCS), the Postgraduate Wellbeing Service (PWS) and the Harassment and Violence Support Service (HVSS).

Person specification

Education / Qualifications

Essential criteria

• Degree or equivalent experience
• Professional qualifications

Desirable criteria

• Post qualification continuing professional development

Experience

Essential criteria

• Extensive experience as a senior professional or manager
• Evidence of successful working within multi-disciplinary teams
• Evidence of excellent understanding of mental health services, models and outcomes
• Evidence of clinical supervision training &/or experience
• Evidence of effective working with service users, carers and other key partners - internal and external

Desirable criteria

• Experience of operational management of teams
• Experience in working in or managing CAMH services or related children's services or related adult mental health services
• Experience in research and/or service evaluation work
• Experience of working with wider stakeholder groups

Knowledge & Understanding

Essential criteria

• Knowledge of policy and legislation relating to mental health and social care services
• Excellent understanding of mental health clinical models
• Evidence of leadership ability, able to influence, involve and develop individuals and teams
• Ability to use performance management information and demonstrate understanding of performance information

Desirable criteria

• Experience in audit
• Experience managing feedback, investigation of complaints or similar

Skills & Abilities

Essential criteria

• Good interpersonal skills and the ability to foster good inter-team/inter-agency working relationships
• Committed to personal and team development

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

• Integrated physical and mental health services for adults and older people;
• Specialist mental health and learning disability services;
• Children and young people's mental health services;
• Children's community services in Peterborough;
• Social care;
• Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a 'Red List' country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• UCARMHSS Service Manager JDPS (PDF, 384.6KB)
• CPFT Values (PDF, 114.7KB)
• CPFT Mindful Employers (PDF, 51.3KB)
• CPFT Accommodation (PDF, 296.6KB)
• CPFT Benefits (PDF, 74.4KB)