UC Transformation Consultant

JR United Kingdom; Warrington; Remote; GBP 60,000 - 100,000; Full time

Job summary

A leading company is seeking a Senior Unified Communications Consultant to oversee the migration from Avaya telephony to Microsoft Teams Voice. The role involves leading workshops, assessing current systems, and producing detailed consulting reports. Candidates should have extensive knowledge in telephony infrastructure and proven success in similar migrations.

Qualifications

• Proven track record of enterprise PBX to Microsoft Teams Voice migration strategies.
• Deep knowledge of Avaya systems and telephony infrastructure.
• Experience producing high-standard customer-facing consulting artifacts.

Responsibilities

• Lead discovery workshops with client stakeholders across IT, Network, Telephony, and Security domains.
• Assess existing Avaya telephony architecture and map to Microsoft Teams architecture.
• Create a comprehensive report including executive summary, recommendations, and migration details.

Skills

Stakeholder engagement

Communication skills

Telephony infrastructure knowledge

Migration strategy expertise

Education

Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720)

Avaya certifications (ACSS, ACIS)

Job description

Social network you want to login/join with:

UC Transformation Consultant, Warrington, Cheshire

Client: Cpl

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Senior Unified Communications Consultant – Microsoft Teams Voice & Avaya Migration

Location: Remote (UK-based preferred) with occasional customer site visits

Role Overview:

We are seeking a highly experienced Senior Unified Communications Consultant to lead and deliver a full discovery and transformation report for migrating an enterprise Avaya telephony environment to Microsoft Teams Voice. The successful candidate will produce a detailed consulting report covering current architecture, Teams deployment options, migration stages, risks, costs, and post-migration support strategies.

Key Responsibilities:

• Lead discovery workshops with client stakeholders across IT, Network, Telephony, and Security domains.
• Assess existing Avaya telephony architecture, including PBXs, call routing, SBCs, integrations, and trunking.
• Map current-state to target Microsoft Teams architecture using Direct Routing, Operator Connect, and Calling Plans.
• Evaluate deployment options for Teams Voice and document their pros and cons.
• Identify dependencies, gaps, risks, and organizational readiness for cloud telephony.
• Develop a staged migration strategy with timelines, costs, and technical steps.
• Create a comprehensive report including an executive summary, recommendations, migration stages, risks, commercial impact, integration details, ROI forecast, and appendices with diagrams, BOM, capacity planning, vendor comparisons, and artifacts.

Qualifications and Experience:

• Proven track record of enterprise PBX to Microsoft Teams Voice migration strategies.
• Deep knowledge of Avaya systems and telephony infrastructure.
• Expertise in Microsoft Teams Voice ecosystem: Operator Connect, Direct Routing, Calling Plans, Teams Phone System.
• Understanding of regulatory requirements and integrations.
• Experience producing high-standard customer-facing consulting artifacts.
• Excellent stakeholder engagement and communication skills.
• Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720) or equivalent.
• Avaya certifications (ACSS, ACIS) or similar.
• Experience with compliance voice recording platforms.
• Familiarity with managed service transitions and frameworks like ITIL, TOGAF.