UASC Senior Practice Coordinator (8252)

Adult Learning; Norwich; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading county council is seeking a Senior Practice Coordinator in Norwich to support the Unaccompanied Asylum-Seeking Children Service. The role demands strong organizational and communication skills to assist managers and enhance service delivery, with comprehensive training provided. This position offers a competitive salary and various employee benefits, aiming to ensure a high level of operational support within children's services.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts program

Local Government Pension Scheme

Relocation expenses

Qualifications

• High level of customer service and organizational skills required.
• Excellent interpersonal skills needed for stakeholder engagement.
• Experience in ICT and data management is necessary.

Responsibilities

• Provide admin support to Team Managers and Social Care Practitioners.
• Organize meetings, take minutes, and support operational delivery.
• Ensure effective communication with internal and external stakeholders.

Skills

Customer service

Organizational skills

Interpersonal skills

Data analysis

Problem-solving

Tools

Microsoft Word

Microsoft Excel

Databases

Job description

Job Description

Senior Practice Coordinator | 8252 | fixed term contract for 12 months (secondment opportunity) | 37 hours per week | £25,584 to £27,269 per annum | Grade E | County Hall, Norwich

An opportunity has arisen for a highly motivated and well-organised individual to provide admin support to the Unaccompanied Asylum-Seeking Children Service.

In this role, you will provide support and assistance to operational Team Managers and Social Care Practitioners, enabling them to spend more time undertaking direct work with children, young people and families.

You will have a high level of customer service, good organisational skills, with the ability to work to tight deadlines, prioritise work and problem solve. You will be able to communicate effectively at all levels, explain technical issues in plain English and have skills in analysing and interpreting data.

Excellent keyboard and ICT skills in Word, Excel and databases are also necessary. You will have the ability to organise meetings, take and produce minutes. You will also have an awareness of data protection and information management.

As point of contact for both internal and external customers and stakeholders, you will need excellent interpersonal skills, as you will be dealing and working with professionals from internal and external partner agencies (eg the Home Office) to support in bringing a positive offer to those children and young people entering Norfolk (and possibly the UK) for the first time.

Effective operational support is a vital element to the success of Children’s Services. You will be committed to delivering a first-class level of support, proactive as well as positive, and will provide a focused, consistent business support service to managers and staff.

You will be part of well established, supportive team and full training will be provided.

For an informal discussion on this role please contact Lorraine Mahood, Business Manager at [e-mail] or Natasha Taylor, Assistant Business Manager at [e-mail] .

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
• ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job
  

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 22 June 2025

All other applicants closing date: 30 June 2025

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.